Amaris Pratt
Parkville,Maryland
Summary
Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 1 year.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Acupuncture & Wellness Center
08.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Customer Service Representative
The Home Depot Store
04.2019 - 01.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Hostess
Texas Roadhouse
07.2018 - 12.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Health Information Technology
The Community College of Baltimore County
Catonsville, MD05.2025
High School Diploma -
Northeast High School
Pasadena, MD06.2019
Skills
- Taking Client Histories
- Computer Proficiency
- Patient Relations
- Sterilizing Procedures
- Inventory Oversight
- Critical Thinking
- Organization and Time Management
- Reminder Calls
Timeline
Medical Receptionist
Acupuncture & Wellness Center
08.2022 - Current
Customer Service Representative
The Home Depot Store
04.2019 - 01.2021
Hostess
Texas Roadhouse
07.2018 - 12.2018
Health Information Technology
The Community College of Baltimore County
High School Diploma -
Northeast High School
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