Amarita Boles
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker . Ready to help team achieve company goals. Goal-oriented Accounting Manager known for personality, accuracy and professionalism.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Administrator/Leasing Consultant
InterSolutions
12.2021 - 12.2022
- Interacted with customers by phone, email or in-person to provide information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
Mortgage Loan Processor
Avarado Mortgage
11.2021 - 02.2022
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Set up and completed loan submission packages for over 10 clients daily
Assembly Manager
TLC Staffing
06.2021 - 11.2021
- Implemented knowledge to provide product quality assurance and executed inventory maintenance, optimizing work time.
- Diagnosed and corrected issues with systems, components and controllers.
Remote Customer Support Agent/Bookkeeper
Kansas Department Of Labor
06.2021 - 10.2021
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Connected with customers to address questions and resolve issues through phone /email while working with team colleges on teams
- Developed highly empathetic client relationships
- Earned reputation for exceeding service standard goals.
- Manage 350 accounts in ques
- Established QuickBooks accounting system to reflect accurate financial records
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols
Customer Service Representative Remote
Maximus Federal Services
01.2021 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on appointment locations for Cove-id vaccines
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered over 200 inbound calls daily
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Construction Site Manager
The Burke Group
06.2019 - 12.2020
- Guided and directed third-party inspectors through project construction, commissioning and closeout.
- Verified completed projects met approved time, quality and cost estimates.
- Led weekly production and operations contractor meetings, facilitating stronger communication and helping to resolve critical issues.
- Managed homebuilding construction through all phases to coordinate delivery of quality homes meeting both company and customer expectations.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Passed inspections with scores of 100%
Tax Preparer
Manage My Taxes
01.2020 - 06.2020
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Offered clients recommendations to reduce tax liabilities.
Customer Service Specialist
United HealthCare Services Inc.
01.2020 - 05.2020
- Described and explained details about products and services options to inform customers and guide purchasing decisions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Accounts Receivable Collections Specialist
Local Data Recovery
08.2015 - 11.2016
- Refined existing processes to optimize accounts receivable and collection efforts.
- Monitored customer account details for non-payments, delayed payments and customer disputes.
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records.
- Facilitated past due invoice payments by sending bill reminders and contacting clients.
- Generated financial statements and reports to detail accounts receivable status.
- Verified discrepancies to resolve vendor billing issues.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Counseled debtors on payment options and arranged installment agreements.
Tax Preparation Specialist
Liberty Tax Service
01.2016 - 04.2016
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Offered clients recommendations to reduce tax liabilities.
Customer Service Representative
Honda Financial Services
01.2014 - 07.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Administrative Assistant
Flint Equipment Company
03.2013 - 01.2014
- Communicated clear expectations and goals to each team member.
- Documented all customer inquiries and comments thoroughly and quickly.
- Alerted customers to upcoming sales events and promotions.
- Served as the main liaison between customers, management and sales team.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Directed guests and routed deliveries and courier services.
- Received and routed business correspondence to correct department or staff member.
- Drafted biweekly time sheets for employees.
Dental Office Receptionist
Kool Smiles
01.2011 - 03.2013
- Watched dispatch board and prioritized calls.
- Answered more than 100 calls each day.
- Prepared daily delivery and work schedules to maximize coverage.
- Documented all changes in computer tracking system.
- Maintained updated records of orders in physical and electronic database.
- Evaluated and adjusted routes to achieve daily objectives.
- Responded to customer requests with information about product availability, shipping information and status updates.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Tracked time spent on assignments each day for productivity reporting.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Maintained and managed patient records in compliance with security regulations.
Mortgage Loan Processor
Real Home Lending LLC NMLS
01.2008 - 03.2010
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Communicated with originator and applicant concerning progress of loan file.
- Prepared file for final clear-to-close by branch management.
Education
Associate of Arts - Business Adminstration
Gwinnett Technical College
Lawrenceville, GA01.2018
Skills
- Mortgage Loan Processing
- Customer Service Representative
- Microsoft Office
- Account Handling
- Self-motivated professional
- Conflict resolution
- Good listening skills
- Verbal and written communication
- Community guidelines enforcement
- Property management /leasing
- Report preparation
Certification
- Certified Community Association Manager , B and R Apartments - 3 Years
- Certified Home Inspector Internachi - 6 weeks program
Languages
English
Native or Bilingual
Timeline
Office Administrator/Leasing Consultant
InterSolutions
12.2021 - 12.2022
Mortgage Loan Processor
Avarado Mortgage
11.2021 - 02.2022
Assembly Manager
TLC Staffing
06.2021 - 11.2021
Remote Customer Support Agent/Bookkeeper
Kansas Department Of Labor
06.2021 - 10.2021
Customer Service Representative Remote
Maximus Federal Services
01.2021 - 06.2021
Customer Service Specialist
United HealthCare Services Inc.
01.2020 - 05.2020
Tax Preparer
Manage My Taxes
01.2020 - 06.2020
Construction Site Manager
The Burke Group
06.2019 - 12.2020
Tax Preparation Specialist
Liberty Tax Service
01.2016 - 04.2016
Accounts Receivable Collections Specialist
Local Data Recovery
08.2015 - 11.2016
Customer Service Representative
Honda Financial Services
01.2014 - 07.2015
Administrative Assistant
Flint Equipment Company
03.2013 - 01.2014
Dental Office Receptionist
Kool Smiles
01.2011 - 03.2013
Mortgage Loan Processor
Real Home Lending LLC NMLS
01.2008 - 03.2010
Associate of Arts - Business Adminstration
Gwinnett Technical College