Amarius Hallman
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Stock Associate
Walmart
04.2022 - 07.2023
- Maintained effective team member communication.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Managed inventory storage in clean and organized fashion.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Processed and packaged stock items for customer purchases.
Customer Service Associate
Wendys Fast Food
09.2019 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Fort Myers High School
Fort Myers, FL05.2020
Skills
- Maintaining Clean Work Areas
- Documentation
- Calm and Professional Under Pressure
- Team Player
- Organized
- Flexible
- Excellent Communication skills
Timeline
Stock Associate
Walmart
04.2022 - 07.2023
Customer Service Associate
Wendys Fast Food
09.2019 - 04.2022
High School Diploma -
Fort Myers High School