Open To Work
Amarri Aton
Clinton
Work Preference
Summary
Guest relations manager focused on improving guest satisfaction through effective communication and team leadership. Demonstrated success in resolving inquiries and building relationships that align with brand values. Committed to delivering exceptional guest experiences while upholding high service standards. Seeking opportunities for career advancement and professional growth.
Overview
11
11
years of professional experience
Work History
Assistant Front Office Manager
The Hotel AKA Alexandria
Alexandria, Virginia
04.2026 - Current
- Streamlined front office operations to enhance guest check-in efficiency.
- Coordinated with housekeeping to ensure timely room readiness, enhancing guest satisfaction upon arrival.
- Resolved guest inquiries and complaints, significantly improving customer satisfaction.
- Conducted daily briefings with front office staff to review occupancy and special requests.
- Modeled best practices for team members, fostering a culture of excellence and accountability.
- Greeted customers warmly upon arrival, providing information on available services.
- Responded promptly to customer inquiries via telephone and email, ensuring swift assistance.
- Supported transition to new management standards at the property. from boutique property to Marriott property with new company standards.
Assistant Front Office Manager
The VEN Embassy Row Hotel
Washington, DC
01.2025 - 04.2026
- Acted as Manager on Duty (AM/PM shifts), overseeing hotel-wide operations including Front Office, Housekeeping, Engineering, and F&B.
- Supervised and supported all front desk and front office operations, ensuring smooth daily functionality.
- Facilitated team meetings to develop and execute strategies that enhanced revenue and improved team performance.
- Partnered with Housekeeping to inspect and approve vacant clean rooms, ensuring compliance with Marriott brand standards.
- Managed guest communications via email, including reservations, billing inquiries, and account issues.
- Sent internal communications to motivate team, share updates, and align on daily goals and service standards.
- Coordinated VIP guest amenities and special preferences to deliver personalized service and elevate guest experiences.
- Addressed guest and operational issues promptly to maintain service excellence and ensure guest satisfaction.
- Provided hands-on assistance to Food & Beverage during staff shortages to maintain service quality.
Assistant Guest Relations Manager
The Dupont Circle Hotel
Washington, DC
02.2023 - 01.2025
- Oversee daily guest relations operations, ensuring seamless experiences and high satisfaction.
- Address guest inquiries and complaints promptly, enhancing satisfaction.
- Welcomed guests, provided facility information, and addressed needs to create memorable stays.
- Trained and motivated staff to uphold exceptional service standards, fostering a positive guest environment.
- Collaborated with departments to ensure cohesive guest experiences, enhancing overall satisfaction.
Front Desk Agent
AC Hotel By Marriott
Washington, DC
08.2022 - 02.2023
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Managed reservations via phone, in person, and computer, providing guests with timely confirmation and details.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits and payments, ensuring accurate financial transactions.
Security Officer
Embassy Of Sweden
Washington, DC
12.2019 - 08.2022
- Conducted regular patrols of key areas to spot and control security concerns.
- Monitored and patrolled buildings, grounds, and work sites daily to maintain security and deter potential threats.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously, fostering a welcoming atmosphere while prioritizing safety.
- Addressed visitor inquiries or concerns regarding facility safety and access control, ensuring smooth operations.
- Verified identification of individuals entering and exiting the facility. Verified identification Verified identification of persons entering and exiting facility to eliminate unauthorized visitors.
Head Cashier
Shoe City
Capitol Heights, MD
02.2016 - 12.2019
- Assisted customers with purchases, item location, and enrollment in reward programs, fostering customer loyalty.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Educated employees on register use, merchandising, and customer service.
- Maintained clean, organized work area to enhance shopping experience for customers.
- Executed store opening procedures during morning shifts to ensure operational readiness., closing, and shift-change procedures while ensuring accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High school diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD01-2015
Skills
- Front Desk Operations
- Reservation Management
- Guest Services
- Guest inquiry resolution
- Guest satisfaction
- Hotel operations
- Revenue optimization
- Staff Training
- Team Management
- Exceptional communication
- Relationship Building
- Customer Service
- Concierge services
Personal Information
Title: Assistant Front Office Manager
LANGUAGES
English, Highly proficient
Timeline
Assistant Front Office Manager
The Hotel AKA Alexandria
04.2026 - Current
Assistant Front Office Manager
The VEN Embassy Row Hotel
01.2025 - 04.2026
Assistant Guest Relations Manager
The Dupont Circle Hotel
02.2023 - 01.2025
Front Desk Agent
AC Hotel By Marriott
08.2022 - 02.2023
Security Officer
Embassy Of Sweden
12.2019 - 08.2022
Head Cashier
Shoe City
02.2016 - 12.2019
High school diploma -
Dr. Henry A. Wise Jr. High School