Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Amarriana Allen

Houston,TEXAS

Summary

Reliable and compassionate Customer Service Representative offering expertise in support software and organizational objectives , maintaining safety and improving resolution numbers. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in Microsoft word, office, and excel. Proactive and caring worker with 2 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Eager to work and will be available at all times!

Overview

6
6
years of professional experience

Work History

Substitute Teacher, K-12

Spring ISD
Houston, TX
08.2023 - Current
  • Facilitated lesson plans and classroom activities for diverse K-12 student populations.
  • Adapted instructional materials to meet varied learning styles and needs.
  • Managed classroom behavior through positive reinforcement and effective communication strategies.
  • Collaborated with teachers to ensure consistency in curriculum delivery and student support.
  • Implemented technology tools to enhance student interaction and learning experiences.
  • Evaluated student progress and provided feedback to permanent teaching staff for continuous improvement.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Working under pressure and staying organized
  • Implemented classroom management techniques to maintain positive learning environment.

Attendance Clerk

Spring ISD
Houston, TX
06.2025 - 07.2025
  • Processed daily attendance records, ensuring accuracy and compliance with district policies.
  • Assisted in maintaining student attendance data within district information systems.
  • Coordinated communication between teachers and parents regarding attendance issues.
  • Analyzed attendance trends to identify areas for improvement and intervention strategies.
  • Parent/guardian communication
  • Attention to detail and confidentiality
  • Adaptability across different work settings and departments
  • Maintained accurate records of all absences, truancy issues, and disciplinary actions.

Daycare Worker

Family-Owned Business
Houston, United States
03.2021 - 08.2023

40 Hrs/Weekly

  • Created and implemented diverse educational strategies to boost development.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Offered top-notch care to 5+ children at once, ranging in age from 2 to 8.

Customer Service Representative

Pizza Hut
Houston, United States
03.2020 - 01.2021

40 Hrs/Weekly

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Entered over 100 orders daily into computer database systems

Education

High School Diploma -

Klein Forest High School
Houston, TX
05.2021

Bachelor of Science - Biology

Western Governors University
Salt Lake City, UT
05-2029

Skills

  • Safety awareness
  • Social and academic development
  • Complaint resolution
  • Verbal and written communication
  • Customer engagement
  • Multi-line phone talent
  • Adaptable
  • Relationship building and management
  • Parent communication
  • Records management
  • Organizational growth
  • Teamwork and collaboration

Software

Microsoft Office

,

Microsoft Excel

,

Microsoft Powerpoint

,

Outlook

Timeline

Attendance Clerk

Spring ISD
06.2025 - 07.2025

Substitute Teacher, K-12

Spring ISD
08.2023 - Current

Daycare Worker

Family-Owned Business
03.2021 - 08.2023

Customer Service Representative

Pizza Hut
03.2020 - 01.2021

High School Diploma -

Klein Forest High School

Bachelor of Science - Biology

Western Governors University