Amaryllis Ferchl
Chicago,IL
Summary
Dedicated Bartender skilled in delivering exceptional customer service and enhancing dining experiences. Proficient in order management, payment processing, and upselling, with a strong focus on customer needs and dietary requirements. Effectively manages high-volume environments while maintaining organization and accuracy. Consistently up-to-date on menu offerings to provide personalized recommendations.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Barista
Starbucks
Chicago, IL
08.2025 - Current
- Provided exceptional customer service, fostering a welcoming and efficient environment.
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and coffee brewing equipment with precision and care.
- Maintained cleanliness and organization of workstations to ensure health and safety standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Used POS system to accurately enter orders and process payments.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Bartender
King Crab House
Chicago, IL
12.2023 - 03.2025
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Trained new staff on bar procedures, drink preparation, and customer service standards.
- Managed inventory levels, ensuring timely restocking of supplies for seamless operations.
- Maintained cleanliness and organization of the bar area to comply with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Server
Pursuit Alaska Collection
Talkeetna, AK
05.2021 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cleared and reset tables efficiently to prepare for new guests. to keep dining room and work areas clean.
- Addressed customer complaints swiftly and professionally, reinforcing a positive reputation for the restaurant.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Acquired extensive menu knowledge to effectively address inquiries about sourcing, ingredients, and cooking methods.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server/Bartender
Basilic Vietnamese Restaurant
Miami, FL
08.2020 - 05.2021
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Upsold high-profit items, including appetizers and mixed drinks, contributing to overall sales growth.
- Executed opening, closing, and shift change duties, ensuring restaurant operations ran smoothly and teams were prepared to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained cleanliness and organization of bar area to enhance customer experience. and well-stocked to meet customer needs.
- Designed and promoted a range of signature cocktails, increasing beverage sales and enhancing customer experience.
Server
Pinch Kitchen + Bar
Miami, FL
03.2019 - 08.2020
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Coordinated with kitchen staff to ensure timely delivery of customer meals.
- Seated customers in a timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Promoted excellent service to customers, enhancing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Addressed guest and employee complaints to uphold customer satisfaction and team effectiveness.
- Verified identification of guests before serving alcoholic beverages before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server/Bartender/Cook Apprentice
The Corner
Miami, FL
01.2018 - 12.2019
- Built relationships with regular customers, enhancing loyalty and repeat business.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed inventory of spirits and supplies, minimizing waste through efficient stock rotation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Promoted excellent service to customers, leading to increased referrals and walk-in traffic.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with kitchen staff to provide safe and delicious food options for customers with dietary restrictions and allergies.
- Ensured legal age compliance by checking guests' ID before service before serving alcoholic beverages.
Server
The Butcher Shop
Miami, FL
01.2016 - 06.2018
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Educated customers on menu items and flavors to facilitate informed choices based on taste and preferences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Conducted timely check-ins with customers to take orders and ensure meal satisfaction, addressing any issues promptly.
- Ensured legal age compliance by checking guest identification before serving alcoholic beverages.
- Checked guests' identification before serving alcoholic beverages.
- Processed payment transactions for food and drinks served for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set up and arranged tables to create welcoming dining experiences, encouraging guest retention.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
English Language and Literature
Miami Dade College
Miami, FLArt
North Seattle Community College
Seattle, WAPhotgraphy Internship
South Beach Photography
Miami Beach, FLCoral Gables Senior High School
Coral Gables, FLSkills
- Point of Sale Operation
- Cash Handling
- Beverage Knowledge
- Food and Beverage Pairings
- Wine Service
- Safe Food Handling
- Guest Engagement
- Time and Order Management
- Fluent in English and Spanish
- Detail-oriented
- Team player
- Friendly and outgoing
Certification
ILCC Basset License
IDPH Food Handler Certificate
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Barista
Starbucks
08.2025 - Current
Bartender
King Crab House
12.2023 - 03.2025
Server
Pursuit Alaska Collection
05.2021 - 10.2023
Server/Bartender
Basilic Vietnamese Restaurant
08.2020 - 05.2021
Server
Pinch Kitchen + Bar
03.2019 - 08.2020
Server/Bartender/Cook Apprentice
The Corner
01.2018 - 12.2019
Server
The Butcher Shop
01.2016 - 06.2018
Coral Gables Senior High School
English Language and Literature
Miami Dade College
Art
North Seattle Community College
Photgraphy Internship
South Beach Photography