Amathea Dixon

· Maintain appointment schedule template (alterations, deletions, additions).

· Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.

· Answer telephone calls to the office, assist callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.

· When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.

· Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.

· Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.

· Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.

· Collaborate in the development of and contributes to individual teams, and department quality improvement and evaluation activities.

· Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.

· Performs all other related/additional tasks as requested by physicians and/or management.

· Obtain pre-certifications and appointments for testing.

· May assist and/or perform chaperone duties for patient medical procedures as needed.

· Responsible for the ongoing oversight of the maintenance of the medical systems, ensuring that all anecdotals and other paperwork are properly filed and up to date.

Managed medication inventory system and conducted regular cabinet checks.

· AMAP certified

· Provides emergency medical treatment

· Provides direct patient care including administering medication, dressing wounds, changing bandages.

Analyzed test findings to formulate subsequent treatment strategies.

Monitored and recorded patients' temperature, pulse, and blood pressure to ensure accurate health assessments.

Managed scheduling of medical appointments to optimize patient care.

· Enhanced patient wellbeing by supporting participation in recreational activities.

· Transported clients to doctor's appointments and errands.

· Maintained clean and well-organized environment for client happiness and safety.

· Supervised medication administration, personal hygiene and other activities of daily living.

· Tracked and reported clients' progress based on observations and conversations.

· Followed care plan and directions to administer medications.

· Developed strong and trusting rapport with patients to facilitate smooth, quality care.

· Monitored client's well-being, safety and comfort under physician direction.

· Documented current patient information to update vital signs, behaviors and eating habits.

· Aided with mobility and independence for disabled individuals and continually monitored safety.

· Helped patients adjust to hospital routines and thrive in structured environments.

· Prepared food and helped patients eat to support healthy nutrition.

· Monitored health and well-being of clients and reported significant health changes.

Executed bed linen changes, ensuring cleanliness and comfort for patients.

· Recorded client status progress and challenges in logbooks and reports.

• Supervised daily operations of direct support services for individuals with disabilities.
• Trained and mentored new staff on best practices in client care and support techniques.

• Supervised daily operations of teller line, ensuring adherence to policies and procedures.
• Trained and mentored new tellers on customer service protocols and transaction processes.
• Evaluated team performance, providing constructive feedback to enhance service quality.
• Implemented process improvements that streamlined cash handling and reduced errors.
• Fostered strong relationships with clients, addressing inquiries and resolving issues efficiently.
• Managed high-volume transactions during peak periods while maintaining composure under pressure.
• Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
• Replenished ATM funds in empty canisters prior to validation process.
• Counted, verified and handled bank deposits and armored car transactions.
• Referred customers to other banking departments for specialized services.