Marina Zocco
Hartford,CT
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Administration Associate
Hartford Hospital
04.2023 - Current
- Assists patients with their needs, if they are in pain or need water, I find assistance from the appropriate staff member
- Comply with HIPPA laws, if someone is calling about a patient and they are not on the contact list for that patient, I inform them they can't get any info
- When upset, redirect patients, nurses, staff, and visitors mentally
- I show them understanding and care.
Patient Transport
Hartford Hospital
08.2022 - 04.2023
- Transported patients to their appointments or new rooms either to or from their destination
- Accompanies the nurse whenever it is needed, and if the nurse needs my help I always help to turn the patient over or to slide them back onto the bed if they are bed bound for example
- Provides for patients as well, I always make sure they are comfortable physically and mentally.
Sales Advisor
H&M
08.2021 - 06.2022
- Accomplished daily functions and tasks needed for the job and assisted with customer's requests
- Communicated with the managers to give constructive feedback
- Applied my knowledge and trained new employees on the registers, fitting rooms, running, etc., and taught them everything they needed to know about the job.
Cashier
Westside Market
02.2021 - 06.2021
- Connected with customers to provide a positive customer service experience
- Colluded with team members and managers to resolve conflicts and issues in an efficient and effective manner
- Consistently ensured the cash register was accurate.
Stock Associate - Seasonal
Kohl's Stores
11.2020 - 01.2021
- Accomplished picking and packing customer's orders in a timely manner
- Clarified the tasks that needed to be done with other co-workers to ensure everything was done correctly
- Guided other co-workers and customers when they asked for help.
Flight Attendant
Mesa Airlines
12.2019 - 09.2020
- Ensured customers' needs were met and completed
- Interacted with over 300 passengers daily
- Complied with the FAA standards.
Education
General Studies -
Southern Connecticut State University
New Haven, CT05.2019
General Courses -
Wethersfield High School
Wethersfield, CT06.2018
Skills
- Enhanced customer service
- Ability to multitask and use critical thinking skills in stressful situations
- Effective conflict resolution methods
- Perform effectively despite sudden deadlines or changing procedures
Volunteer Experience
- Feed My Starving Children, Eagan, MN, 09/2019
- Town Hall Food Bank, Wethersfield, CT, 09/2014
- Connecticut Children's Hospital, Hartford, CT, 09/2015
Certification
CPR
Languages
Russian
Limited Working
Italian
Limited Working
Timeline
Patient Administration Associate
Hartford Hospital
04.2023 - Current
Patient Transport
Hartford Hospital
08.2022 - 04.2023
Sales Advisor
H&M
08.2021 - 06.2022
Cashier
Westside Market
02.2021 - 06.2021
Stock Associate - Seasonal
Kohl's Stores
11.2020 - 01.2021
Flight Attendant
Mesa Airlines
12.2019 - 09.2020
General Studies -
Southern Connecticut State University
General Courses -
Wethersfield High School