Amati Simmons
Toledo,OH
Summary
Accomplished Front Desk Manager with a proven track record at Bratt Salon, adept in customer service and salon software like Varago. Excelled in enhancing salon operations, boosting customer satisfaction, and managing staff efficiently. Skilled in marketing and maintaining salon safety, demonstrating a unique blend of technical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Front Desk Manager
Bratt Salon
Maumee , OH
12.2023 - 07.2024
- Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
- Balanced cash drawers daily to ensure accuracy of transactions.
- Greeted guests and members upon arrival to create positive first impressions.
Salon Receptionist
Polished Nail Salon
Sylvania , OH
02.2020 - 01.2021
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Ensured all areas of the salon were clean and organized at all times.
Salon Floor Manager
Espres Salon and Spa
Toledo , OH
01.2015 - 03.2017
Education
Bachelor of Arts - Marketing And Graphic Design
Arts Institute of Pittsburgh
Pittsburgh, PA03-2015
Associate of Arts - Business Management And Marketing
The University of Toledo
Toledo, OH05-2013
Skills
- Booking Site (Square, Varago, Phorest, etc) Comprehension and usage
- Customer Service
- Salon etiquette
- Marketing and Social Media Content Management
- Staff Scheduling
- Salon Safety and security procedures
Timeline
Front Desk Manager
Bratt Salon
12.2023 - 07.2024
Salon Receptionist
Polished Nail Salon
02.2020 - 01.2021
Salon Floor Manager
Espres Salon and Spa
01.2015 - 03.2017
Bachelor of Arts - Marketing And Graphic Design
Arts Institute of Pittsburgh
Associate of Arts - Business Management And Marketing
The University of Toledo