JENNIFER TOMASETTI
Fresno,CA
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Mainstay Suites
01.2024 - 11.2025
- Managed front desk operations, enhancing guest satisfaction scores by 25% through effective team training and service optimization.
- Implemented a new check-in system that reduced guest wait times by 30%, improving overall operational efficiency.
- Developed and maintained positive relationships with guests, resulting in a 40% increase in repeat bookings and referrals.
- Oversaw a team of 10 front desk staff, providing mentorship and leadership that resulted in a 20% reduction in employee turnover.
- Spearheaded the implementation of a digital guest feedback system, leading to a 15% increase in positive online reviews.
- Coordinated daily front desk activities to ensure seamless communication between departments and enhance overall hotel performance.
- Analyzed front desk financial reports, identifying cost-saving opportunities that reduced operational expenses by 18%.
Front Desk Manager
Hilton Gardens
09.2014 - 12.2022
- Streamlined front desk operations, enhancing guest check-in/check-out efficiency by 30% through staff training and optimized scheduling.
- Implemented customer feedback systems, increasing guest satisfaction scores by 20% and improving online reviews.
- Developed and maintained strong relationships with key clients, driving repeat business and increasing loyalty program enrollment by 25%.
- Coordinated front desk staff activities, fostering a collaborative environment and reducing employee turnover by 15%.
- Managed daily financial transactions and reconciled cash drawers with 100% accuracy in end-of-day reports.
- Trained and mentored new front desk associates, improving team performance and reducing onboarding time by 40%.
- Leveraged technology to optimize reservation systems, increasing booking efficiency by 15% and reducing overbooking incidents.
Nanny
Amalia Vasques
02.2020 - 01.2024
- I cared for two small children, prepared meals and snacks, and assisted with daily chores and household duties, providing comprehensive care for the children.
- Managed all aspects of childcare, including meal preparation, ensuring a safe and nurturing environment that supports children's development and well-being.
- Assisted with household duties and chores, demonstrating a proactive approach to maintaining a clean and organized living space for the family.
- Prepared nutritious meals and snacks, catering to dietary needs and preferences while promoting healthy eating habits among children.
- Provided comprehensive care for two small children, adapting to their individual needs and routines while fostering a positive and engaging atmosphere.
- Implemented age-appropriate activities and educational games to stimulate cognitive and social development, contributing to children's intellectual growth.
- Maintained open communication with parents regarding children's daily activities, progress, and any concerns, ensuring a collaborative and transparent relationship.
- Supervised children during playtime and outdoor activities, ensuring their safety and well-being while encouraging physical activity and exploration.
- Administered basic first aid and medication as needed, following established protocols and guidelines to address minor health issues and emergencies.
- Organized and maintained children's belongings, including clothing, toys, and personal items, promoting responsibility and independence.
- Cultivated a supportive and stimulating environment, enhancing the overall development and happiness of the children under my care through personalized attention.
Education
High school diploma - undefined
Bullard High School
06.2004
Skills
- Oversaw hotel operations to enhance guest satisfaction and operational efficiency Managed front desk team to streamline check-in processes and improve service delivery Directed housekeeping efforts to maintain cleanliness and readiness of guest rooms
- Facilitated effective guest relations management to ensure satisfaction and loyalty
- Oversaw cash handling procedures to maintain accuracy and compliance Managed financial reporting processes to provide timely insights for decision-making Led initiatives to enhance financial record-keeping practices
- Utilized property management systems (PMS) and reservation software to streamline booking processes and improve guest experiences
- Developed and implemented pricing strategies to enhance revenue performance
- Applied knowledge of guest service excellence to enhance customer satisfaction and resolve complaints efficiently
- Facilitated comprehensive planning and coordination of conferences and weddings to enhance attendee experience
- Developed comprehensive understanding of online distribution channels to optimize revenue generation
- Administered financial reporting and budget forecasting to ensure fiscal responsibility
- Implemented eco-friendly initiatives to enhance operational sustainability and reduce environmental impact
- Utilized analytical skills to identify issues and implement effective solutions
- Led initiatives to enhance sales strategies and upselling techniques across teams Developed training programs to empower staff in effective customer engagement Fostered a culture of continuous improvement to drive sales performance
- Fostered an inclusive environment by advocating for cultural sensitivity in team interactions
- Oversaw training initiatives to enhance staff capabilities and performance Developed comprehensive training programs aligned with organizational goals Mentored team members to foster professional growth and development
- Oversaw scheduling processes to enhance operational efficiency across teams Managed workforce allocation to meet project demands and improve resource utilization Collaborated with leadership to refine scheduling strategies for better performance outcomes
- Managed inventory control systems to support efficient supply chain operations
- Developed and implemented crisis management protocols to safeguard operations and maintain stakeholder trust
- Facilitated customer interactions to ensure a positive experience and resolve inquiries effectively
- Led the development and implementation of efficient reservation processes to enhance customer satisfaction Oversaw team operations to optimize booking accuracy and improve service delivery Strategically managed reservation systems to align with organizational goals and customer needs
- Implemented conflict resolution techniques to enhance team collaboration and maintain a harmonious work environment
- Executed various responsibilities concurrently to enhance operational efficiency
- Utilized strong communication skills to enhance team interactions and project outcomes
- Ensured accuracy and precision in documentation and reporting to uphold quality standards
- Utilized hotel management software to enhance guest experience and streamline front desk operations
- Facilitated team leadership initiatives to drive project success and achieve organizational goals
- Implemented effective time management strategies to streamline workflows and meet deadlines
Timeline
Front Desk Manager
Mainstay Suites
01.2024 - 11.2025
Nanny
Amalia Vasques
02.2020 - 01.2024
Front Desk Manager
Hilton Gardens
09.2014 - 12.2022
High school diploma - undefined
Bullard High School