Susan Oestreich
Ansley
Summary
Experienced Front Desk Manager specializing in front desk operations and customer service excellence. Demonstrated success in resolving conflicts and improving guest satisfaction through collaborative team efforts. Strong leadership skills with a focus on operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Abbycreek Inn
Winthrop
08.2018 - 12.2025
- Oversaw daily front desk operations and facilitated guest check-in processes.
- Coordinated reservations and maintained room availability records.
- Handled guest inquiries and resolved issues in a timely manner.
- Trained new front desk employees on procedures and systems.
- Collaborated with housekeeping to ensure room readiness for guests.
- Maintained accurate financial transactions and processed payments effectively.
- Managed guest check-in and check-out procedures, reservations, and payments.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Some College (No Degree) - Accounting/Business Management
Yakima Valley Community College
Yakima, WASkills
- Front desk operations
- Online booking platforms
- Financial transactions
- Customer relationship management
- Conflict resolution
- Hospitality industry knowledge
Certification
Serve Safe Manager Certificate
References
References available upon request.
Timeline
Front Desk Manager
Abbycreek Inn
08.2018 - 12.2025
Some College (No Degree) - Accounting/Business Management
Yakima Valley Community College