Danika Mincy
Belfair
Summary
Experienced in front desk operations with a focus on implementing objectives and procedures to enhance customer service. Managed staff training and shift schedules while ensuring the reception area remained organized and welcoming. Addressed guest inquiries and complaints effectively, contributing to a positive experience for all visitors. Demonstrated proficiency in managing reservations, payments, and administrative tasks, supporting overall operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Quality Inn and Suites
Port Orchard
10.2023 - Current
- Implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests' complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing records and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Promoted loyalty programs to encourage repeat business from customers.
- Ensured the front desk area was clean and presentable at all times.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Processed employee time sheets, payroll information and other administrative documents.
Front Desk Receptionist
Belfair Motel
Belfair
11.2021 - Current
- Answer phones promptly and with positive attitude
- Greets customers upon arrival
- Makes reservations over phone and in person
- Folds laundry and stocks supplies on free time
- Organizing office supplies
- Keeps front desk area clean and organized
- Checks in reservations and checks out using online data sheets
- Maintains positive attitude in the work place
- Strives to make customers feel welcomed
- Takes and processes payments from guests
- Greeted customers warmly and made them feel welcome.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Responded to customer inquiries via phone, email, and in person.
Tax Professional (Seasonal)
H&R Block
Belfair
11.2021 - Current
- First year tax experience.
- Customer centric service.
- Uses Virtual tools daily.
- Answers phone calls and set appointments.
- Skilled using computers and different programs.
- Performed calculations to determine taxable income, capital gains, losses.
- Gathered necessary documentation from clients in order to accurately prepare returns.
- Conducted research on complex tax issues to determine the best course of action for clients.
- Reviewed client information to ensure accuracy of all documents submitted for filing.
- Prepared and filed federal, state, and local income taxes for individuals and businesses.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
Front Desk Assistant
Red Lion Inn and Suites
Port Orchard
09.2022 - 01.2025
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Maintained cleanliness of front desk area throughout shift; stocked supplies as necessary.
- Updated room availability status for front office system and property management software system.
- Monitored lobby traffic flow during peak hours; provided assistance where needed.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
- Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
- Trained new employees on proper front desk operations and customer service techniques.
- Attended regular meetings with department heads to discuss policies and procedures.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Environmental Service/Housekeeping and Laundry
Stafford Healthcare at Belmont
Bremerton
08.2016 - 01.2022
- Completes duties and delegated tasks
- Cleans and organizes rooms
- Dusts, organizes, moves/cleans furniture and equipment for deep cleans
- Sweeps and mops assigned areas
- Daily surface cleans of all delegated work areas
- Ensures work environments are clean and safe for residents and staff
- Communication and people skills
- Ensures safety in the work place by brainstorm and review during monthly safety committee meetings
- Overcomes many challenges and obstacles in the work place
- Often called on for challenging take
- Comfortable in the medical field setting
- Trains and guides new and oncoming employees
- Comfortable and familiar working all jobs and shifts within my environmental service department
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High school diploma -
North Mason Senior High School
Belfair, WA03.2016
Skills
- Laundry
- Typing
- Cooking
- Writing skills
- Janitorial experience
- Food Safety
- Communication Skills
- Sales
- Housekeeping Supervisor
- Customer service
- Hotel experience
- Social media management
- Environmental Services
- Tax experience
- Office management
- Commercial Cleaning
- Residential Cleaning
- Organizational Skills
- Kitchen Experience
- Front desk
- Leadership
- Cash handling
- Computer skills
- Cash register
- Dietary Aide Experience
- HIPAA
- Microsoft Office and Excel Experience
- Office experience
- Phone etiquette
- Staff training
- Front desk operations
- Conflict resolution
- Time management
- Office organization
- Reservation management
- Communication skills
- Team leadership
- Multitasking abilities
- Quality assurance
- Housekeeping
- Credit and cash payments
- Multi-line phone systems
Certification
Tax Professional, 12/01/21, Present
Timeline
Front Desk Manager
Quality Inn and Suites
10.2023 - Current
Front Desk Assistant
Red Lion Inn and Suites
09.2022 - 01.2025
Front Desk Receptionist
Belfair Motel
11.2021 - Current
Tax Professional (Seasonal)
H&R Block
11.2021 - Current
Environmental Service/Housekeeping and Laundry
Stafford Healthcare at Belmont
08.2016 - 01.2022
High school diploma -
North Mason Senior High School