Summary
Overview
Work History
Education
Skills
Timeline
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Amaury Grajales Soto

Lakeland,Florida

Summary

Certified CompTIA A+. Self-motivated employee with 3+ years of experience and proven skills in hardware installation and maintenance, customer service, technology and warehouse management. A qualified warehouse leader who leads by example and excels in creating a culture of ownership ensuring company policies are communicated, understood and administered.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Warehouse Suppervisor

Conns Home Plus Warehouse
08.2023 - Current
  • Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
  • Maintained accountability over several departments and made sure building standards are met on a daily basis.
  • Perform interviews and training of 30+ new hires.
  • Closely evaluated over 12 team members performance and rightsized underperformance.
  • Achieve daily operating goals and supports facility operating budget and Key Performance Indicator's by validating and achieving standards
  • Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
  • Played an integral role in the successful integration of new warehouse management software, resulting in greater visibility and control over inventory levels.
  • Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.

Team Lead

Conns Home Plus Warehouse
01.2022 - 08.2023
  • Performance Indicator's by validating and achieving standards
  • Ensures inventory integrity & systems integrity & execution, while maximizing productivity throughout the distribution center
  • Ensures workforce engagement in company values Actively embraces continuous improvement of self, team, processes & environment
  • Assist with training of 10+ new hires Work closely with stores to maintain timely delivery of products and ensure customer satisfaction.
  • Facilitated cross-team communication to ensure customers received products in timely manner during customer pickups.


Lead Technician

Generator Supercenter
01.2021 - 10.2021
  • Manage customer issues daily
  • Installation of generators
  • Assist with operation of forklift, pallet jack and other equipment to stock required parts in shop
  • Maintain part inventory of service truck
  • Process required paperwork within deadlines
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Monitored spare parts inventory and addressed shortages with purchasing personnel.
  • Monitored performance and safety practices of 3 or more company staff members daily.
  • Acted as liaison between company departments and third party contractor teams.

Tech Support Agent

Colonial Generators
12.2018 - 11.2020
  • Furnished Help Desk phone support to customers of a busy web hosting business. Provided customer service, server support and troubleshooting.
  • Consistently scored 17% or more average in post-call customer surveys.
  • Resolved 8+ daily work tickets, prioritizing urgent needs and scheduling projects to resolve tickets withing 2 hours.
  • Slashed complaints-resolution times by building pivot tables to triage problems.
  • Assisted installers in new monitoring system devise that raised client satisfaction by 25%.


Education

Bachelor of Science - Data Science/Big Data Analytics

Florida Polytechnic University
Lakeland, FL
05.2021 - Current

Associate degree - Information Technology

Keiser University
Lakeland, FL
01.2019 - 05.2021

Skills

Proficient English and Spanish language

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Timeline

Warehouse Suppervisor

Conns Home Plus Warehouse
08.2023 - Current

Team Lead

Conns Home Plus Warehouse
01.2022 - 08.2023

Bachelor of Science - Data Science/Big Data Analytics

Florida Polytechnic University
05.2021 - Current

Lead Technician

Generator Supercenter
01.2021 - 10.2021

Associate degree - Information Technology

Keiser University
01.2019 - 05.2021

Tech Support Agent

Colonial Generators
12.2018 - 11.2020

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Amaury Grajales Soto