Amaury Grajales Soto
Lakeland,Florida
Summary
Certified CompTIA A+. Self-motivated employee with 3+ years of experience and proven skills in hardware installation and maintenance, customer service, technology and warehouse management. A qualified warehouse leader who leads by example and excels in creating a culture of ownership ensuring company policies are communicated, understood and administered.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Warehouse Suppervisor
Conns Home Plus Warehouse
08.2023 - Current
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Maintained accountability over several departments and made sure building standards are met on a daily basis.
- Perform interviews and training of 30+ new hires.
- Closely evaluated over 12 team members performance and rightsized underperformance.
- Achieve daily operating goals and supports facility operating budget and Key Performance Indicator's by validating and achieving standards
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Played an integral role in the successful integration of new warehouse management software, resulting in greater visibility and control over inventory levels.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
Team Lead
Conns Home Plus Warehouse
01.2022 - 08.2023
- Performance Indicator's by validating and achieving standards
- Ensures inventory integrity & systems integrity & execution, while maximizing productivity throughout the distribution center
- Ensures workforce engagement in company values Actively embraces continuous improvement of self, team, processes & environment
- Assist with training of 10+ new hires Work closely with stores to maintain timely delivery of products and ensure customer satisfaction.
- Facilitated cross-team communication to ensure customers received products in timely manner during customer pickups.
Lead Technician
Generator Supercenter
01.2021 - 10.2021
- Manage customer issues daily
- Installation of generators
- Assist with operation of forklift, pallet jack and other equipment to stock required parts in shop
- Maintain part inventory of service truck
- Process required paperwork within deadlines
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Monitored performance and safety practices of 3 or more company staff members daily.
- Acted as liaison between company departments and third party contractor teams.
Tech Support Agent
Colonial Generators
12.2018 - 11.2020
- Furnished Help Desk phone support to customers of a busy web hosting business. Provided customer service, server support and troubleshooting.
- Consistently scored 17% or more average in post-call customer surveys.
- Resolved 8+ daily work tickets, prioritizing urgent needs and scheduling projects to resolve tickets withing 2 hours.
- Slashed complaints-resolution times by building pivot tables to triage problems.
- Assisted installers in new monitoring system devise that raised client satisfaction by 25%.
Education
Bachelor of Science - Data Science/Big Data Analytics
Florida Polytechnic University
Lakeland, FL 05.2021 - Current
Associate degree - Information Technology
Keiser University
Lakeland, FL 01.2019 - 05.2021
Skills
Proficient English and Spanish language
Python, C & R programming language
Java
Management & Training skills
Proficient in AS400 warehouse management systems
Shipment tracking and tracing
Team hiring & development
Hardware & Software installation
System maintenance
Customer service
Productivity Plans & Policies
Timeline
Warehouse Suppervisor
Conns Home Plus Warehouse
08.2023 - Current
Team Lead
Conns Home Plus Warehouse
01.2022 - 08.2023
Bachelor of Science - Data Science/Big Data Analytics
Florida Polytechnic University
05.2021 - Current
Lead Technician
Generator Supercenter
01.2021 - 10.2021
Associate degree - Information Technology
Keiser University
01.2019 - 05.2021
Tech Support Agent
Colonial Generators
12.2018 - 11.2020