Mike Olsen

• Hired to lead and organize policies for the entire company. Shortly after being hired, they eliminated this and many other positions and departments due to financial shortages.

• Analyzed and reported on Google Analytics metrics to implement marketing campaigns. Improved Visits, conversions and increased desired calls to action.
• Created and maintained web pages to increase visits and increase conversions and therefore revenue.
• Created and maintained a 1,000+ SKU website product catalog.
• Created and implemented communication and reporting systems in order to connect 4 remote locations in Las Vegas, Valdosta, GA and Flint, Michigan.
• Re-Organized the customer service department and created the "Customer Engagement Department". I turned the department into an engaging and customer understanding department that just happened to answer questions and help customers with their order information and other website help. We learned much more about what customers felt, wanted and hated about our products and services. Therefore we were better able to refine our marketing activities.

Created Procedures for

• Inbound and and Outbound procedures for all product and beverages for 7-11, Hi-Vee, Anheuser-Busch retailers and integrated the reporting into the ERP system of NetSuite.
• Inventory management process to separate the retail from the wholesale storage and inventory systems and manage accurate inventory with scheduled cycle counts.
• Pick, Pack and Shipping processes for the ecommerce.
• Staff from 10 to 50 people and more through the Christmas season spike. Hired and trained managers to pass training to staff members.
• High volume kitting project organization for exclusive product drops and releases.
• Mass communicating and unifying of communication systems to unite company and vendor communication.

• Lead warehouse management duties
• Lead and Instructed the leads of the different warehouse departments for hiring.
• Established inbound policies and procedures for newly arrived goods as well as ongoing sku's from customers.
• Created policies and procedures when arriving inventory was out of compliance.
• Ensured policies for accurate put-away and recording of inventoried goods was followed.
• Created cycle count schedules in order to accomplish full inventory cycle counts were met according to client agreements.
• Lead procedure creation for pick, pack and ship procedures.

• Open a 75,000 warehouse complete with permitting through The City of North Las Vegas, high pile racking design and installation.
• Creating and building teams to receive goods from Asia and unload them once they arrived from the port in Long Beach, California.
• Rearranged goods into orders we would receive through Amazon FBA, Jet.com and other portals via Amazon Seller Central and prepare 30 to 100 pallets per day for multiple carrier pickup.
• Receive, put away and track inventory valued at $30 - $40 MILLION.
• Manage a team of 20 associates by creating and maintaining labor schedules and HR functions.
• Managed the West Coast division of the 25th highest volume seller on Amazon at $94 Million in Amazon Sales

• Created and improved process for sorting electronics for resale on the eBay account for The Blind Center of Nevada.
• Built the sales of the eBay account from $30,000 month to $90,000 per month prior to being recruited for new oportunities.
• Reduced shipping material costs from $7,000 month to $2,000 month
• Created and Improved listing and selling processes to improve efficiency and profitability.

Was Responsible for retail sales and installation of Sunburst Shutters Window Treatments