Amaury Quintero
Hialeah,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Agent Services Coordinator
Sales Associates
Varadero ,Cuba, Matanzas
09.2004 - 09.2015
- Applied knowledge in mathematics, statistical analysis and forecasting to break down and utilize information.
- Compiled and analyzed data to develop explanations for economic phenomena and forecast market trends.
- Prepared correspondence, accounting and financial documents for analysis.
- Generated written reports on research findings for publication in professional journals.
- Conducted and presented customized analyses and forecasts for clients, using internal financial data.
- Provided economic advice and consultation to project organizations.
- Delivered specialized consultative economic support to various project teams.
- Developed guidelines for use in economic policy formulation.
- Maintained knowledge of international and domestic financial markets and major economic policies to enable optimum client support.
- Presented research and analysis findings in written, tabular and visual format to applicable management teams.
- Wrote reports and detailed proposals to present backup economic data and support funding allocation for specific projects.
Education
Bachelor of Arts - Economics
Universidad Carlos Rafael Rodriguez
Cienfuegos ,Cuba07.2002
Skills
- Aviation Industry Regulations Knowledge
- Calendaring
- Materials Transport
- Microsoft Office Expertise
Timeline
Agent Services Coordinator
Sales Associates
09.2004 - 09.2015
Bachelor of Arts - Economics
Universidad Carlos Rafael Rodriguez