Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amaya Bender

Montgomery ,AL

Summary

Dynamic healthcare professional with extensive experience at Everise, excelling in HIPAA compliance and insurance verification. Proven ability to resolve complex patient inquiries and enhance satisfaction through exceptional problem-solving and communication skills. Recognized for maintaining meticulous records and training new representatives, contributing to improved service efficiency.

Overview

8
8
years of professional experience

Work History

Healthcare Customer Service Representative

Everise - Remote
Montgomery Al
06.2023 - Current
  • Assisted customers with inquiries regarding healthcare services and benefits.
  • Resolved patient issues efficiently through active listening and problem-solving skills.
  • Educated clients on policies, claims procedures, and service offerings to enhance understanding.
  • Maintained accurate records of customer interactions in CRM systems for future reference.
  • Cross-trained and backed up other customer service managers.

Healthcare Support Specialist

Continuum - Agent
Montgomery, Al
09.2020 - 09.2023
  • Collaborated with healthcare teams to implement patient care plans effects.
  • Provided emotional support to patients and families during care transitions.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.

Customer Service Representative

Liveops - Remote
05.2018 - 08.2020
  • Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
  • Utilized CRM software to track customer interactions and maintain detailed records of service requests.
  • Collaborated with team members to streamline processes, enhancing overall service efficiency.
  • Assisted in training new representatives on company policies and best practices for customer engagement.

Education

High School Diploma -

Robert E Lee High
Montgomery Al

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Call center experience
  • Claims processing
  • Work quality evaluation
  • Call screening

Timeline

Healthcare Customer Service Representative

Everise - Remote
06.2023 - Current

Healthcare Support Specialist

Continuum - Agent
09.2020 - 09.2023

Customer Service Representative

Liveops - Remote
05.2018 - 08.2020

High School Diploma -

Robert E Lee High
Amaya Bender