A'maya Brown

• Built strong relationships with clients, resulting in repeat business and loyal customer base.
• Improved sales by over 125k per fiscal quarter thus far.
• Maintained detailed files on past transactions and designs for budget and future reference.
• Followed up with clients after installation and delivery to gauge customer satisfaction.
• Creating detailed cost estimates and sales orders for clients
• Craft and execute strategies for organizational optimization.

• Managed POS and CRM systems and helped to train new staff on technical systems
• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained over 20 new staff members.

• Documented human resources records and maintained confidentiality of sensitive personal information.
• Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
• Determine problems and deliver solutions within call center environments by answering average of 50 calls daily.
• Coordinate and manage employee claims while providing necessary updates
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Identify, track, and resolve problems associated with specific projects.
• Documented human resources records and maintained confidentiality of sensitive personal information

GPA: 3.87

• Continuing education in Architecture and Business Administration.
• Member of Strayer Honors Society 2022-2024