Amaya Cornish
El Sobrante,CA
Summary
Administrative Operations Assistance & Project Manager Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 4 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Supervisor, Security Division
Allied Universal
San Francisco, CA
04.2020 - 08.2023
- Supervised the daily security operations and team
- Ensuring compliance and conflict mitigation
- Supported the development and implementation of security strategies to achieve organizational goals
- Managed and supported the growth and development of the security team ensuring knowledge of procedures, situational training, and upkeep of certification requirements
- Scheduled and tracked team assignments and set project goals
- Coordinated and served as the primary point of contact for Fire, EMS, PD personnel, contractors and building tenants
- Managed security software and team morale
- New systems/software implementation and assessment
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
Front Desk Operations
Dropbox
San Francisco, CA
01.2020 - 04.2020
- Greet guests, sign them in, alert their contact and direct them to the proper department
- Worked at various companies needing administrative or receptionist support, such as customer service, scheduling, calendaring, answering phones, mail distribution, greeting customers, travel arrangements, and front office tasks
- Assisted customers with questions or issues and escalated issues as needed
- Collaborated with other team members on various projects and customer issues
- Adept at scheduling appointments and business trips
- Processed business documentation in a timely manner
Concierge
Marriott Berkeley
Berkeley, CA
05.2018 - 12.2019
- Managed operational duties including meeting management, data maintenance, vendor relationships, inventory and customer service
- Owned a variety of administrative duties including branding, software management, reception, invoicing, reporting, calendaring, and memo/ presentation creation
- Planned and coordinated off-site events and travel
- Supported a multitude of complex, deadline-driven operations
- Managed client de-escalations and customer satisfaction
- Acted as a liaison between guests and internal departments
Team Lead
Jamba Juice
El Cerrito, CA
04.2015 - 04.2018
- Managed shift-level operations, guest experience, sales performance and execution of in a store brand excellence
- Owned key performance indicators including surveys, shop appearance, audits, and speed of service
- Performed all cash handling requirements of a manager in charge including close-outs, safe accountability, and cash drops
- Trained new team members on operational task and conflict resolution as required
- Effectively acted as a role model for team
- Provided input to General Manager regarding team member performance
- Managed Inventory and store branding
Education
General Education - Business Administration
Carrington College
04.2025
Project Management Certification - CAPM
Project Management Institute
09.2024
Skills
- Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
- Google Suite (Google Docs, Sheets, Forms, Calendar, Travel…)
- Trello
- Adobe (Acrobat, Adobe Sign)
- PC Operating & OS systems
- Site Safety
- Site coordination
- Team Supervision
- Security management
- Cash Handling
- Time management skills
- Patience and Empathy
- Work Ethic and Integrity
- Customer Assistance
- Customer Service
- Issue Resolution
- POS system operations
Certification
Active Guard Card
Timeline
Site Supervisor, Security Division
Allied Universal
04.2020 - 08.2023
Front Desk Operations
Dropbox
01.2020 - 04.2020
Concierge
Marriott Berkeley
05.2018 - 12.2019
Team Lead
Jamba Juice
04.2015 - 04.2018
General Education - Business Administration
Carrington College
Project Management Certification - CAPM
Project Management Institute