Amaya Dyckman
Buffalo,NY
Summary
Experience in customer and public service, with exceptional oral, written and computer skills. Previous and current positions have provided knowledge of career counseling, conflict resolution, customer service and records management.
Overview
5
5
years of professional experience
Work History
UFSD Teacher Aide RPT 1:1
Holmes Elementary School
Tonawanda, NY
08.2023 - Current
- Collaborate with lead teachers to orchestrate dynamic classroom activities and lesson plans
- Offer personalized support to students fostering individualized learning experiences
- Uphold classroom management protocols and cultivate a safe and inclusive environment conductive to learning
- Demonstrate exceptional organizational skills, coupled with empathetic and patient interpersonal skills
Educator
Hart Agency
Buffalo, NY
05.2023 - Current
- Ensure product knowledge is current to be able to answer customer questions to boost sales
- Set up display and products in a manner that is appealing to potential customers.
- Travel to various restaurants and stores to provide samples of products
Career Counselor
Innovative Placements
Buffalo, NY
03.2023 - 08.2023
- Provide job search assistance for individuals with disabilities
- Correspond with applicants to ensure information is correct and update/edit their applications and resumes/cover letters as needed
- Identify positions that participant is qualified for
- Complete applications on behalf of the program participant
- Communicate and follow up with participants.
Team Coordinator
Ace Handyman Services
Buffalo, NY
11.2021 - 11.2022
- Scheduled and coordinated service appointments, arranged projects according to crew members' specialties.
- Answered service calls promptly, developing excellent rapport with customers and crew, resolved complaints
Reception / Front Desk
Dog Days of Buffalo
Buffalo, NY
10.2020 - 01.2021
- Provide information about establishment, such as department locations and services
- Answer incoming calls to screen, document messages, and schedule appointments
- Perform proofreading, transcribe handwritten information, and update pay records, invoices, balance sheets
- Transmit information or documents to customers via email, mail and fax.
Reception / Front Desk
LA Fitness International
Buffalo, NY
08.2019 - 03.2020
- Greeted members, scheduled appointments, determined nature and purpose of visit, and directed them to specific destinations
- Provided members with information regarding the facilities and programs, answering their questions
- Documented and resolved issues.
Server
Classic Events Catering
Buffalo, NY
04.2019 - 07.2019
- Monitored food distribution, ensuring that meals were delivered to the correct recipients and that guidelines, such as those for special diets, were followed
- Accurately distributed food, silverware and linen
- Clear and clean venues after events.
Education
B.A. Psychology -
University at Buffalo
08.2020
General Education -
University at Albany
12.2018
High School Diploma -
Frederick Law Olmsted #156
Skills
- Computer Literacy
- Customer Service
- Written Communication
- Public Speaking / Telecommunication
- Empathy / Conflict Resolution
- Counseling / Mentoring / Assessment
- Team Building / Collaboration
- Event Coordination / Planning
- Organization / Filing
- Serving / Hospitality
- Front Desk / Reception
Extracurricular Activities
Varsity Soccer Varsity Track & Field Varsity Swimming Multicultural Club
Timeline
UFSD Teacher Aide RPT 1:1
Holmes Elementary School
08.2023 - Current
Educator
Hart Agency
05.2023 - Current
Career Counselor
Innovative Placements
03.2023 - 08.2023
Team Coordinator
Ace Handyman Services
11.2021 - 11.2022
Reception / Front Desk
Dog Days of Buffalo
10.2020 - 01.2021
Reception / Front Desk
LA Fitness International
08.2019 - 03.2020
Server
Classic Events Catering
04.2019 - 07.2019
B.A. Psychology -
University at Buffalo
General Education -
University at Albany
High School Diploma -
Frederick Law Olmsted #156
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