Amaya Garibay
Hastings,MN
Summary
Dedicated operations supervisor with proven skills in staff coaching and performance evaluation. Known for implementing effective training programs that enhance team performance and service quality, contributing to increased patron satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Resort Operations Supervisor
Treasure Island Hotel & Casino
08.2025 - Current
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Interview, Hire, Coach, Train, and evaluate staff and conduct performance reviews
- Monitored inventory levels, facilitating timely reordering of supplies and materials.
- Implemented training programs for new employees, enhancing team performance and service quality.
- Ensure the environment is safe and pleasant for patrons
- Conduct in-service training and other training sessions
- Inspect areas of wave spa and waterpark and report issues
- Assist the duties of lifeguard, waterpark lead attendant, pool attendant and receptionist when necessary
- Develop programs to improve the Waterpark and spa and increase patronage
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Waterpark Lead Attendent
Treasure Island Hotel & Casino
03.2024 - 08.2025
- Direct daily work activities and inspect completed work for conformance to standards
- Maintain an environment that is safe and pleasant for patrons
- Fulfill all functions and duties of a lifeguard as needed
- Conduct monthly in-service or other training sessions
- Inspect all areas of waterpark, report issues to management
- Promote, offer instruction or speak to groups about the Waterpark at Treasure Island or other remote locations
- Assist Manager with developing programs to improve the waterpark and increase patronage
- Assist with pool admissions and selling merchandise following cash handling procedures
- Break pool attendants
Lifeguard
Treasure Island Hotel & Casino
12.2022 - 03.2024
- Maintain constant observation of the waterpark, know and review emergency procedures and respond to emergency situations
- Perform first aid when necessary and contact / activate EMS
- Prepare and maintain activity and incident / accident reports
- Perform various duties as assigned to maintain a clean and safe facility
- Inform management of unsafe and dangerous conditions or suspicious activity
- Assist with pool admissions and selling merchandise following cash handling procedures
- Cover pool attendants breaks as assigned
Gas Dock Attendant
Kings Cove Marina
05.2021 - 08.2022
- Operated fueling systems to ensure safe and efficient refueling of vessels.
- Assisted customers with docking procedures and provided exceptional service during fueling operations.
- Conducted regular inspections of fuel lines and tanks to maintain safety compliance.
- Coordinated inventory management for fuel supplies, ensuring availability for peak demand periods.
- Trained new staff on safety protocols and operational procedures for gas dock activities.
- Schedule staff to ensure business runs efficiently.
Sandwich Artist
SUBWAY®Restaurants
02.2022 - 04.2022
- Crafted custom sandwiches to meet customer preferences, ensuring satisfaction and quality standards.
- Maintained cleanliness and organization of food preparation areas to adhere to health regulations.
- Operated point-of-sale systems for accurate order processing and cash handling.
- Collaborated with team members to streamline sandwich assembly processes, improving efficiency.
- Implemented best practices for food safety and hygiene, reducing waste and enhancing product quality.
Reading and Math Tutor
Kumon Learning Center
12.2020 - 02.2021
- Developed personalized lesson plans to enhance student understanding of mathematical concepts.
- Monitored student progress and adjusted instructional techniques to meet individual learning needs.
- Provided one-on-one tutoring sessions, fostering a supportive learning environment for students.
- Implemented engaging teaching methods to improve student retention and interest in math subjects.
- Collaborated with parents to discuss student performance and strategies for improvement.
Education
High School Diploma - Forensic And Investigative Science
Hamline University
Saint Paul, MN05-2028
High School Diploma -
Hastings High School
Hastings, MN06-2024
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
Accomplishments
In August of 2025, I was promoted to a resort supervisor. I had been at the company for almost 3 years. I supervise a team of about 40 staff members.
Certification
- First Aid/CPR Certified
- Lifeguard Instructor
Timeline
Resort Operations Supervisor
Treasure Island Hotel & Casino
08.2025 - Current
Waterpark Lead Attendent
Treasure Island Hotel & Casino
03.2024 - 08.2025
Lifeguard
Treasure Island Hotel & Casino
12.2022 - 03.2024
Sandwich Artist
SUBWAY®Restaurants
02.2022 - 04.2022
Gas Dock Attendant
Kings Cove Marina
05.2021 - 08.2022
Reading and Math Tutor
Kumon Learning Center
12.2020 - 02.2021
High School Diploma - Forensic And Investigative Science
Hamline University
High School Diploma -
Hastings High School