Samantha Stokes
Haines City
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in different management styles, process improvements, and staff training and development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resort Operations Supervisor
Legoland Florida Resort
01.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Supervised day-to-day operations of a team of over 150 people to meet performance, quality and service expectations.
Admissions and Guest Service Supervisor
Legoland Florida Resort
06.2019 - 12.2023
- Enhanced guest satisfaction by promptly addressing concerns and providing effective solutions.
- Created memorable experiences for guests by anticipating their needs and going above expectations.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preference.
- Managed the admissions department employees and office functions during daily operations and holiday events.
Admissions Team Lead
Legoland Florida Resort
09.2017 - 05.2019
- Delivered daily updates, maintaining transparency and managing expectations.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Associate of Arts - Elementary Education
Polk State College
Winter Haven, FL12-2017
Skills
- Operations management
- Performance monitoring
- Staff supervision
- Team Training
- Employee development
- Human resources
- Incident reporting
- Decision-making
- Payroll administration
- Customer service
- Scheduling and calendar management
- New hire orientation
Certification
- First Aid Certification
- CPR/AED Certification
- IBCCES Autism Certification
Timeline
Resort Operations Supervisor
Legoland Florida Resort
01.2024 - Current
Admissions and Guest Service Supervisor
Legoland Florida Resort
06.2019 - 12.2023
Admissions Team Lead
Legoland Florida Resort
09.2017 - 05.2019
- First Aid Certification
- CPR/AED Certification
- IBCCES Autism Certification
Associate of Arts - Elementary Education
Polk State College
Similar Profiles
Kyle HammKyle Hamm
Retail Supervisor at Legoland Florida ResortRetail Supervisor at Legoland Florida Resort
Shay DavisShay Davis
Entertainment Creative Production Manager at LEGOLAND Florida Resort - Merlin EntertainmentsEntertainment Creative Production Manager at LEGOLAND Florida Resort - Merlin Entertainments
Benjamin NguyenBenjamin Nguyen
Lifeguard at Legoland Florida Resort - Merlin EntertainmentsLifeguard at Legoland Florida Resort - Merlin Entertainments