Thomas Terry
Springfield,MO
Summary
Outgoing Resort Operations Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
23
23
years of professional experience
Work History
Resort Operations Supervisor
Marriott Vacation Club
03.2023 - Current
- Front desk supervisor/Evening manager on duty
- Responsible for handling guest issues and complaints
- Supervision of staff in all departments during the evening
- Responsible for implementing guest services and satisfaction
- Instrumental in the front desk achieve a 100 percent on our employee Employee Satisfaction survey
- Manager nightly checklist
Guest Service Associate
Marriott Vacations Worldwide
08.2022 - Current
- Front desk operations, checked guests in, answered phone calls
- Maintained portfolios
- Guest services and relations to insure a pleasant stay
Safety and Security Officer
Marriott Vacations Worldwide
08.2021 - Current
- Oversaw the operations and safety of the resort
- Conducted patrols and filed reports when needed
Asset protection administrator
Jack Henry and Associates, Inc.
09.2020 - 08.2021
- Asset protection, answer phones, respond to emails, and more
Camera Operator
Dillard’s
06.2018 - 08.2020
- Asset protection, answer phones, respond to emails, and more
Security Officer
Allied Universal Security Services, Systems and Solutions
09.2019 - 06.2020
- Mall security and operations, dispatch, first aid and cpr
- Broke up fights, helped deter theft plus more
Surveillance Operator
Isle of Capri Casinos
12.2017 - 06.2018
- Perform various surveillance procedures
- Watch and monitor company employees and assets
- Created a chronological report of my observations and also created evidence in crimes
- Answered phones and radio traffic
Firefighter
Houston City Fire Department
05.2012 - 01.2018
- Preformed various fire suppression duties, and other things associated with firefighting and vehicle rescue
- Ran as scene commander and am trained and certified in Hazardous materials
Security Officer (Full-time)
Isle of Capri Casinos
08.2017 - 12.2017
- Various Security Operations, Escorts and patrols on the interior and exterior of the building, answered phones and completed reports, dealt with difficult people and other employees
- Performed medical assistance if needed
- And provided dispatch
Closing Manager
Town and Country Supermarket
02.2017 - 05.2017
- I did it all from closing the store to counting money to supervising at least4 employees at a time
Front End Manager
Town and Country Supermarket
05.2015 - 09.2016
- Basically did everything from closing the store counting down drawers to running the service desk helping customers and stocking shelves
Booking Officer /Jailer
Texas County Sheriffs office
06.2012 - 12.2013
- Handled Day to Day operations within the jail, Specialized in booking intake and release of inmates both on paper and in the computer systems also handled warrents and other paperwork
- Broke up fights also supervised in upwards of17 inmates at one time
Public Safety Officer
cliff castle casino
03.2010 - 11.2012
- Safe guard casino assetts, guests assetts, casino security
- Handle emergency situations and colaberate with outside agencies
- Write reports when necessary and much more
surveillance observer
cliff castle casino
08.2005 - 11.2010
- Kept a chronological log of all phone calls in and out of surveillance, kept a log of all incidents, dispatched proper people to the areas that they were needed , safe guarded assets both for the casino and guests
Public Safety Officer
cliff castle casino
07.2002 - 02.2005
- Same as before
Education
EMT certification - Emergency Medical Technician
Three Rivers Community College
Willow Springs, MO08.2016
High School Diploma -
Chino Valley High School
Chino Valley, AZ06-2001
Skills
- Firefighting (5 years)
- Customer Service
- Communication skills
- Operations management
- Customer relationship management
- Incident reporting
- Multitasking and organization
- Microsoft office
- Handling complaints
- Team leadership
Timeline
Resort Operations Supervisor
Marriott Vacation Club
03.2023 - Current
Guest Service Associate
Marriott Vacations Worldwide
08.2022 - Current
Safety and Security Officer
Marriott Vacations Worldwide
08.2021 - Current
Asset protection administrator
Jack Henry and Associates, Inc.
09.2020 - 08.2021
Security Officer
Allied Universal Security Services, Systems and Solutions
09.2019 - 06.2020
Camera Operator
Dillard’s
06.2018 - 08.2020
Surveillance Operator
Isle of Capri Casinos
12.2017 - 06.2018
Security Officer (Full-time)
Isle of Capri Casinos
08.2017 - 12.2017
Closing Manager
Town and Country Supermarket
02.2017 - 05.2017
Front End Manager
Town and Country Supermarket
05.2015 - 09.2016
Booking Officer /Jailer
Texas County Sheriffs office
06.2012 - 12.2013
Firefighter
Houston City Fire Department
05.2012 - 01.2018
Public Safety Officer
cliff castle casino
03.2010 - 11.2012
surveillance observer
cliff castle casino
08.2005 - 11.2010
Public Safety Officer
cliff castle casino
07.2002 - 02.2005
EMT certification - Emergency Medical Technician
Three Rivers Community College
High School Diploma -
Chino Valley High School
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