Amaya Lewis
Covington,GA
Summary
Highly motivated employee with exceptional interpersonal skills and a strong work ethic. Adept at working independently and quickly acquiring new skills. Experienced in hospitality and customer service, with a talent for coaching and mentoring employees to achieve success. Ready to contribute to a dynamic team and make a positive impact. Reliable Manager demonstrating high level of ownership and initiative. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
Work History
Front of House Manager
Chic-Fil-A
Covington, GA
10.2021 - Current
- Ensured exceptional customer satisfaction through friendly and professional assistance to meet customer needs.
- Assisted with training new staff members on proper customer service techniques.
- Ensured dining room remained clean and tidy throughout shifts.
- Handled reservation system operations via phone/online.
- Resolved customer complaints in a professional manner.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Worked collaboratively with co-workers to meet team goals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Ensured that the correct order was delivered to the customer.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Provided prompt delivery service and exceptional customer satisfaction for a diverse range of clientele in the local community.
- Inspected all incoming loads for accuracy against shipping documents.
- Ensured proper storage of materials by stacking them neatly in designated areas according to size, weight, or other specifications.
Sandwich Artist
SUBWAY®Restaurants
Covington, GA
05.2021 - 08.2021
- Prepared various food items such as sandwiches, salads, soups and drinks adhering to customer or company directions.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Followed established procedures for handling money transactions accurately.
- Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
Cashier
Sonic
Conyers, GA
04.2021 - 04.2021
- Informed customers about daily specials or new menu items.
- Processed payments for orders with cash, credit cards, or other payment methods.
- Checked stock levels of food items and alerted managers when supplies needed to be replenished.
- Followed health and safety guidelines when preparing food for customers.
Truck Loader/Truck Unloader
Lamar Supplies
Covington, GA
01.2020 - 03.2021
- Transported warehouse products with different equipment including dollies and hand-trucks.
- Provided product knowledge to customers through effective communication.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
- Responded promptly to customer inquiries about order status or product availability.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
Education
High School Diploma -
Alcovy High School
Covington, GA05-2022
Skills
- Consistent and Considerate
- Customer Support
- Flexibility Training
- Adapting to Fast-Paced Work Conditions
- Client Interaction
- Detail-Oriented Work Ethic
- Someone who is characterized by hard work, energy, and determination
- Clear Communication with Team Members
- Leadership capability
- Creative Expression Through Painting
- Pet Sitting
- Consistent Performance Ability
- Essential Animal Care Techniques
Affiliations
- Painter & Creator
Accomplishments
- Winning Hearts Award for Fast & Accurate Service.
Timeline
Front of House Manager
Chic-Fil-A
10.2021 - Current
Sandwich Artist
SUBWAY®Restaurants
05.2021 - 08.2021
Cashier
Sonic
04.2021 - 04.2021
Truck Loader/Truck Unloader
Lamar Supplies
01.2020 - 03.2021
High School Diploma -
Alcovy High School