Amaya Mathis
Homestead,FL
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
SheMed / EMed
990 Biscayne Blvd, Miami, FL 33132
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Desk Cashier
Santas Tree Farm (seasonal)
7500 SW 152nd ST Palmetto Bay, FL 33157
11.2020 - 12.2023
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized product knowledge expertise when guiding clients through available options suitable for their specific needs.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Sales Associate/Customer Service Cashier
The Berry Farm
13720 SW 216th ST, Miami, FL 33170
10.2021 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
High School Diploma -
South Dade Senior High
28401 SW 167 Ave, Homestead, FL 3303006-2021
Skills
- Active listening
- Critical thinking
- Call center experience
- Data entry
- Professional telephone demeanor
- Relationship building
- Scheduling
- Staff education and training
- Problem resolution
- Spreadsheets
Certification
- Salesforce Certified Administrator - Salesforce.
- Food Handler Safety Course
Languages
English
Native or Bilingual
Additional Experience
- Child care services
- Inventory
- Food Handler Safety
- Creativity in artistic endeavors
Timeline
Customer Service Representative
SheMed / EMed
08.2023 - Current
Sales Associate/Customer Service Cashier
The Berry Farm
10.2021 - 01.2023
Customer Service Desk Cashier
Santas Tree Farm (seasonal)
11.2020 - 12.2023
High School Diploma -
South Dade Senior High