Amaya Randall
Franklin,TN
Summary
Skilled Server specializing in effective communication and conflict resolution. Enhances guest experiences through exceptional customer service and teamwork. Trains new staff and fosters a positive dining atmosphere, driving guest loyalty. Strong analytical and time management abilities contribute to efficient restaurant operations.
Overview
1
1
Certification
Work History
Server
Drakes Cool Springs
Franklin, Tennessee
03.2026 - Current
- Provided friendly, efficient service to enhance guest satisfaction and loyalty.
- Accurately took orders and effectively coordinated with kitchen staff.
- Assisted guests with menu recommendations to facilitate informed choices.
- Resolved guest inquiries and complaints promptly to maintain a positive dining atmosphere.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Operated point-of-sale system efficiently while managing cash transactions.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new staff on best practices to ensure consistent service quality.
Education
Associate of Arts - Criminal Justice
Columbia State Community College
Franklin05-2028
High School Diploma -
Ravenwood High School
Brentwood, TN05-2026
Skills
- Point-of-sale operation
- Customer service
- Staff training
- Effective communication
- Team collaboration
- Conflict resolution
- Organizational skills
- Time management
- Telephone etiquette
- Analytical thinking
- Public speaking
- Positive attitude
Certification
- CPR
- ABC Licenses
- Server Licenses
Timeline
Server
Drakes Cool Springs
03.2026 - Current
Associate of Arts - Criminal Justice
Columbia State Community College
High School Diploma -
Ravenwood High School