Amaya Terry
Summary
Responsible Shift Manager with 2 years of hands-on experience supervising employees and overseeing day-to-day operations. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating a pleasant work environment for staff.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Bath And Body Work
09.2023 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Reduced order processing time by optimizing workflows and improving overall team efficiency.
Barista Shift Manager
POP
02.2021 - Current
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Designed and adjusted work schedules to meet business demands.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Monitored customer feedback to improve barista performance and customer service.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Tutor Mentor
Manteca Unified School District GECAC
07.2022 - 05.2023
- Developed student confidence through positive reinforcement strategies.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Met with parents to discuss student progress and address concerns.
- Monitored student progress and provided feedback and support.
- Conducted review sessions to help students prepare for tests.
Cashier
Dell'Osso Family Farms
09.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
No Degree - Communication And Education
San Francisco State University
San Francisco, CA01.2027
High School Diploma -
Lathrop High School
Lathrop, CA05.2021
Skills
- Time Management Skills
- Inventory Management
- Customer Service
- Critical Thinking
- Point-of-Sale (POS) Software
- Excellent People Skills
- Cash Register Operation
- Computer Proficiency and Microsoft Office
- Team Leadership
- Active Listening
- Menu Memorization
Timeline
Cashier Team Lead
Bath And Body Work
09.2023 - Current
Tutor Mentor
Manteca Unified School District GECAC
07.2022 - 05.2023
Barista Shift Manager
POP
02.2021 - Current
Cashier
Dell'Osso Family Farms
09.2020 - 12.2020
No Degree - Communication And Education
San Francisco State University
High School Diploma -
Lathrop High School