Amaya Turpen
Snoqualmie,WA
Summary
As a recent college graduate, it is my goal to transition from the food industry into my career. I believe with my education, people skills, professionalism, work ethic, and my enthusiasm for a new beginning, I can contribute to any environment I enter. I am eager to begin helping others in a meaningful way, which has always been my ultimate purpose in life.
Overview
3
3
years of professional experience
Work History
Waitress
Boathouse 19
08.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed approximately 20 people at a time during both lunch and dinner service.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Hostess
El Gaucho - Tacoma
12.2023 - Current
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed multiple online databases (Paytronix, CrowdTwist, SevenRooms, Microsoft Excel) in order to report necessary guest information.
Education
Bachelor of Arts - Psychology
University of Washington - Tacoma
Tacoma, WA06.2024
Associate of Arts -
Tacoma Community College
Tacoma, WA06.2022
Skills
- Customer Service
- Conflict Resolution
- Detail Oriented
- Team Player
- Attentive
- Outgoing and Extroverted
- Microsoft Office
- Google Office
- Documentation skills
Timeline
Hostess
El Gaucho - Tacoma
12.2023 - Current
Waitress
Boathouse 19
08.2021 - Current
Bachelor of Arts - Psychology
University of Washington - Tacoma
Associate of Arts -
Tacoma Community College