Amaya Roberts
Portsmouth,VA
Summary
Highly efficient leader with engaging personality and well established in fast-paced work environments. Always looking to learn and apply new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Panda Express
Portsmouth, VA
08.2022 - Current
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations
- Contributed to team success by completing jobs quickly and accurately.
- Managed over 30 customer calls daily
Crew Member
Cookout
Portsmouth, VA
05.2021 - 06.2022
- Took orders , prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Addressed guest needs, questions, or concerns to create optimum experience onboard
Education
Bachelor of Science - Information Technology
Norfolk State University
Norfolk, VA05.2027
High School Diploma -
Woodrow Wilson High School
Portsmouth, VA01.2023
Skills
- Active Listening and Communication
- Money Handling
- Pos Operation
- Speaking
- Adaptability
- Customer service
- Multitasking
Timeline
Shift Leader
Panda Express
08.2022 - Current
Crew Member
Cookout
05.2021 - 06.2022
Bachelor of Science - Information Technology
Norfolk State University
High School Diploma -
Woodrow Wilson High School