Summary
Overview
Work History
Education
Skills
Timeline
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Amazaya Arreola

Burlington,KY

Summary

Dynamic customer service professional with a proven track record at ZEISS, excelling in order processing and customer education. Skilled in active listening and critical thinking, I effectively resolved complex issues, enhancing customer loyalty. Proficient in CRM systems and Microsoft Excel, I consistently delivered exceptional service and fostered team collaboration.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

ZEISS
Hebron,KY
09.2025 - 03.2026
  • Processed orders accurately through CRM systems, maintaining detailed records of interactions.
  • Educated customers about product features and benefits, fostering informed purchasing decisions.
  • Coordinated with cross-functional teams to troubleshoot complex customer issues effectively.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Sales Associate

United Dairy Famers Inc.
Hebron, KY
05.2025 - 09.2025
  • Assisted customers with product selection and provided exceptional service to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems to ensure efficient operations.
  • Maintained inventory levels by restocking shelves and organizing products according to company standards.
  • Collaborated with team members to ensure smooth store operations and customer satisfaction.
  • Trained new associates on best practices for customer service and operational procedures.

Veterinary Assistant

Cat Vet of Hebron
Hebron, KY
10.2023 - 04.2025
  • Assisted veterinarians during examinations and procedures, ensuring patient comfort and safety.
  • Managed appointment scheduling and client communications to enhance clinic efficiency.
  • Prepared examination rooms and surgical instruments, maintaining a clean and organized environment.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
  • Maintained cleanliness of examination rooms and surgical areas, ensuring safety standards.

Education

High School Diploma -

Conner High School
Hebron, KY
2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Microsoft Excel

Timeline

Customer Service Representative

ZEISS
09.2025 - 03.2026

Customer Sales Associate

United Dairy Famers Inc.
05.2025 - 09.2025

Veterinary Assistant

Cat Vet of Hebron
10.2023 - 04.2025

High School Diploma -

Conner High School