Ambar Cruz
Douglas,AZ
Summary
Dedicated Administrative Professional experienced in judicial system behavioral health. Transitioned from behavioral health to judicial field, showcasing adaptability and ability to learn complex policies. Excelled in legal documentation, case management, and customer service while supporting individuals with various needs, enhancing communication and problem-solving skills.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Front desk Medical scheduling Receptionist
South West Cancer Care
Sierra Vista, Arizona
06.2026 - Current
- Managed patient scheduling for appointments and treatments effectively.
- Coordinated communication between patients and medical staff daily.
- Utilized electronic health records system for accurate data entry.
- Assisted patients with inquiries regarding services and appointments.
- Maintained confidentiality of patient information in compliance with regulations.
- Greeted patients and visitors in a friendly, professional manner.
- Organized daily schedules according to priority while managing interruptions appropriately.
- Assisted customers with scheduling appointments, providing information about services offered and registering new patients.
- Answered incoming calls promptly and directed them to the appropriate personnel or department.
- Coordinated with other departments to ensure patient satisfaction was met at each visit.
Court Clerk
Bisbee Justice Court
Bisbee, USA
11.2021 - 06.2026
- Prepared legal documents and managed electronic case files to ensure timely processing of court filings.
- Assisted with courtroom proceedings by documenting judicial actions and maintaining official court records.
- Processed civil, criminal, traffic, and protective order filings, maintaining accuracy and confidentiality of case records.
- Processed fines, fees, and bond payments with a high degree of accuracy.
- Delivered professional customer service to attorneys, law enforcement, court staff, and the public, facilitating effective communication and support.
- Maintained compliance with court policies, procedures, and confidentiality requirements.
- Communicated with attorneys and the public regarding court procedures.
- Provided administrative support to court staff and facilitated office operations.
Direct Support Professional
DARC
Douglas, USA
11.2019 - 03.2020
- Facilitated daily program activities for individuals with developmental disabilities, enhancing independence and community participation until program suspension due to COVID-19.
- Developed and implemented personalized care plans for clients.
- Assisted individuals with daily living activities and personal care needs.
- Facilitated communication between clients and healthcare professionals.
Direct Support Professional
Danville Services
Bisbee, USA
08.2016 - 11.2019
- Implemented personalized care plans to support client needs effectively.
- Facilitated activities of daily living for clients, fostering independence and preserving dignity.
- Delivered overnight care and support to individuals with developmental disabilities in residential settings, enhancing safety and well-being.
- Provided daily assistance to individuals with developmental disabilities.
- Facilitated communication between clients and their families or caregivers.
Direct Support Professional
Echoing Hope Ranch
Palominas, USA
01.2016 - 01.2017
- Supported individuals with developmental disabilities and behavioral challenges, fostering independence and enhancing quality of life in residential and day program settings.
- Encouraged positive behaviors and facilitated individualized care, promoting dignity and autonomy in daily living activities.
Direct Support Professional
Premier Alliance
Bisbee, USA
07.2014 - 10.2016
- Developed and implemented individualized care plans for each client.
- Supported individuals in developing daily living skills, managing personal care, and engaging in community activities in day program and residential settings.
- Assisted clients with daily living activities and personal hygiene needs.
- Provided compassionate care and support to individuals with disabilities.
Education
High School Diploma - General Education Coursework
Cochise College
Douglas, AZSkills
- Patient scheduling
- Patient Communication
- Patient Care
- Front Desk Operations
- Administrative Support
- Data Entry
- Records Management
- Legal Documentation
- Clerical support
- Microsoft Office (Word, Excel, Outlook)
- Multitasking
- Customer Services
- Client satisfaction
- Compliance adherence
- Organizational Skills
- Problem Solving
- Communications
- Team collaboration
- Adaptability
- Courtroom Procedures
- Appointment scheduling
Certification
- CyraCom Certified English-Spanish Interpreter
- Arizona Fingerprint Clearance Card
- Valid Driver's License
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Front desk Medical scheduling Receptionist
South West Cancer Care
06.2026 - Current
Court Clerk
Bisbee Justice Court
11.2021 - 06.2026
Direct Support Professional
DARC
11.2019 - 03.2020
Direct Support Professional
Danville Services
08.2016 - 11.2019
Direct Support Professional
Echoing Hope Ranch
01.2016 - 01.2017
Direct Support Professional
Premier Alliance
07.2014 - 10.2016
High School Diploma - General Education Coursework
Cochise College