Ambar Galicia Contreras
Los Lunas,New Mexico
Summary
Diligent and results-driven professional with a strong background in customer service, recognized for consistently achieving high satisfaction rates through effective inquiry resolution. Proven track record of leveraging exceptional communication and problem-solving skills to create positive customer experiences. Committed to fostering strong relationships and enhancing service delivery, ensuring customer needs are met with efficiency and care. Eager to contribute expertise in a challenging role that prioritizes customer satisfaction and operational excellence.
Overview
11
11
years of professional experience
Work History
Service Fulfillment
Molina Healthcare
Albuquerque, NM
10.2018 - 02.2026
- Resolved customer inquiries regarding healthcare services, ensuring accurate information delivery.
- Educated members on insurance benefits and coverage options to enhance understanding and satisfaction.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Assistant Manager
Rue21
Los Lunas, NM
10.2016 - 09.2018
- Coordinated daily operations to enhance team productivity and achieve sales goals.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
- Collaborated with upper management to create effective merchandising displays that enhanced customer engagement.
- Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
Pre-K Teacher
Safesite Daycare
Los Lunas, New Mexico
12.2015 - 05.2016
- Developed age-appropriate lesson plans to foster cognitive and social development in children.
- Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
Waitress/Cashier
Alejandro's Cafe
Belen, New Mexico
05.2015 - 10.2015
- Managed multiple tables efficiently, demonstrating strong multitasking and time management skills.
- Used cash registers and credit card machines to cash out customers.
- Conducted regular cleaning and organization of dining areas to maintain high standards of hygiene and presentation.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma -
Valencia High School
Los Lunas, NMNo Degree - General Studies
UNM Valencia
Los Lunas08.2015
Skills
- Customer service
- Call center experience
- Documentation
- Call management
Accomplishments
Received Spotlight Award for spring 2023.
- Achieved productively through effectively helping with text messages, voicemail and emails.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Fulfillment
Molina Healthcare
10.2018 - 02.2026
Assistant Manager
Rue21
10.2016 - 09.2018
Pre-K Teacher
Safesite Daycare
12.2015 - 05.2016
Waitress/Cashier
Alejandro's Cafe
05.2015 - 10.2015
High School Diploma -
Valencia High School
No Degree - General Studies
UNM Valencia