CONSTANCE MILLER

Carmel

Summary

A detail-oriented service specialist with experience in overseeing warehouse shipping/receiving, processing new orders, and assisting in project entry and purchasing. Skilled in complaint resolution, order fulfillment, and quality control. Possesses excellent communication and critical thinking skills, with proficiency in Microsoft Excel and other documentation software.

Overview

years of professional experience

Work History

Order Fulfillment/Service Specialist

ERS WIRELESS

01.2020 - Current

Processs new orders/projects from sales representatives as well as submitting any changes made to existing orders. Order fulfillment consists of creating purchase orders to purchase equipment and communicating with vendors for correct pricing and quality of product. Assisting management in system software issues or concerns with new instructions on improving day to day functions. Oversees daily warehouse inventory with incoming and outbound shipments while keeping an organized schedule to complete daily tasks.

BARISTA

SOHO CAFE & GALLERY

12.2014 - 04.2021

Greeted customers daily while creating perfection in a mug
Performed everyday cleaning duties while preparing customer's food and coffee orders
Assisted and resolved issues pertaining to inventory control or quality of product

QUALITY INSPECTOR

MORIDEN AMERICA

01.2019 - 01.2020

Inspected interior car parts for Subaru and Toyota
Used an excel spreadsheet to monitor progress and inventory

Education

HIGH SCHOOL DIPLOMA -

CARMEL HIGH SCHOOL

Carmel, IN

05.2015

Skills

Data Collection
Report Generation
Email and phone etiquette
Account updating
Complaint resolution
Paperwork Processing
Product Knowledge
Data Entry
Purchasing
Coordination
Customer Relationship Management (CRM)
Staff Training
Typing
Problem Resolution
Order Fulfillment
Stock management
Team Development

Critical Thinking
Microsoft Excel
Documentation
Quality Assurance Controls
Conflict Resolution
Warranty Service
Order Processing
Tracking complaints
Quality Control
Customer Service
Store maintenance
Receiving support
Active Listening
Customer Relations
Shipping and receiving
Understanding
Spreadsheets

Hobbies and Interests

When I’m not working, I enjoy spending time with my loved ones. Exercising outside with my dog and decompressing from the day with a good book.

Timeline