ROBERTO LUNA
Frisco,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Order Fulfillment Associate
HEB Warehouse
10.2024 - Current
- Selects and bags full or partial customer orders for shipment in an organized, clean, accurate, and damage-free manner
- Checks products for out of date / damages to ensure freshness and quality of products
- Properly loads carts into delivery vehicles in a clean, accurate, and damage-free manner
- Performs work tasks in a safe manner, in accordance with work instructions; proactively takes action to address / improve safety issues within the facility
- Completes work assignments in a timely manner; uses time efficiently and productively in support of facility goals for on-time deliveries
- Ensures that work performed meets individual productivity goals, team productivity goals, and / or facility productivity goals
- Complies with all federal, state, and company regulations / standards for product freshness, food safety, and sanitation
- Accurately completes assignments and resolves issues related to accuracy
- Communicates below standard wareroom, cooler, and or freezer conditions to management
Landscape Gardener
Calloways Nursery
06.2023 - 01.2024
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Removed and disposed of plant debris from landscaped areas to keep them safe and well-organized.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Prepared soil for planting and sowing.
Service Writer
Walmart
07.2022 - 07.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Responsible for greeting and updating clients in the types of services they offer and processing transactions upon completion.
- Consulted with customers to assess service requirements and produce accurate orders.
- Presented different repair options to customers to help each person make appropriate choices.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Team Leader
Chic-Fil-A
06.2021 - 06.2022
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Responsible for motivating team members with regular encouragement, keeping the enthusiasm going by providing individualized coaching when needed.
Forestry Technician
INAB GUATEMALA
01.2016 - 03.2021
- Closely monitored campers and campgrounds for behavioral and safety issues, initiating prompt and professional response to problem situations.
- Attended public events to provided information about forestry practices, conservation strategies and sustainability plans.
- Organized and detail-oriented with a strong work ethic.
- Supported conservation efforts by helping to monitor and assess health of wildlife and habitats.
- Proven ability to learn quickly and adapt to new situations.
- Prepared and collected data as directed by forester for use in forest management plans and GIS mapping.
- Supported reforestation efforts by planting trees on land which was logged, destroyed in forest fire or cleared by industrial use.
- Coordinated assigned activities, monitoring all the processes related to the functions and attributes inherent to the position, based on the institutional objectives.
Agricultural Technician
Aycofarms
01.2013 - 06.2014
- Used sensing, measuring and recording devices to study problems related to effects of temperature, humidity and light on plants and animals.
- Used GPS, weather data and other computer modeling tools to provide advice on land pollution, water quality and soil conditions.
- Conducted regular site visits to inspect and survey environmental changes and monitor construction exercises.
- Trained agricultural technicians and farm laborers in new techniques for optimized crop management.
- Detected and determined which are the pests and diseases that can significantly affect a certain area of sowing.
Quality Control Assistant
Aycofarms
01.2012 - 11.2013
- Performed tests and inspections to conform to established standards.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed routine maintenance and calibration on testing equipment.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Developed and implemented procedures to meet product quality standards.
- Recorded and organized test data for report generation and analysis.
Education
Bachelors - Horticulture Science
Universidad Rafael Landivar
Zacapa, Guatemala11-2017
High School Diploma - Agriculture
Escuela De Agricultura
Zacapa, Guatemala11-2011
Skills
- Packing expertise
- Warehouse operations
- Quality control
- Team collaboration
- Gardening products
- Seasonal maintenance
- Plant and flower care
- Transplanting and potting plants
- Verbal and written communication
- Weeding
- Customer service and assistance
- Public relations skills
- Sustainable forestry practices
- GPS navigation
- Environmental compliance
- Data collection
- Forest management
- Safety and maintenance
- Inventory management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Fulfillment Associate
HEB Warehouse
10.2024 - Current
Landscape Gardener
Calloways Nursery
06.2023 - 01.2024
Service Writer
Walmart
07.2022 - 07.2023
Team Leader
Chic-Fil-A
06.2021 - 06.2022
Forestry Technician
INAB GUATEMALA
01.2016 - 03.2021
Agricultural Technician
Aycofarms
01.2013 - 06.2014
Quality Control Assistant
Aycofarms
01.2012 - 11.2013
Bachelors - Horticulture Science
Universidad Rafael Landivar
High School Diploma - Agriculture
Escuela De Agricultura
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