Robert Shields
Maple Heights,OH
Summary
To obtain employment so that I am able to showcase my customer service skills and work experience. Experienced Order Fulfillment Associate with proven history of ensuring customer satisfaction by efficiently processing and shipping orders. Strong ability to manage inventory, handle packaging procedures, and manage high-volume order operations. With exceptional organizational skills and focus on improving operational efficiency, have contributed significantly in streamlining fulfillment processes in previous roles.
Overview
12
12
years of professional experience
Work History
Order Fulfillment Associate
Nordson
Amherst, Ohio
12.2023 - 10.2024
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Confirmed items picked for orders by keying codes into system.
- Inspected goods received from vendors for quality control purposes.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
- Verified order accuracy prior to shipment.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Performed regular cycle counts to maintain accurate inventory records.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Labeled boxes and placed in outbound collection areas.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Operated forklift, pallet jack, or other equipment as needed.
Tow Motor Operator
Nvent
Solon, Ohio
11.2021 - 04.2024
- Completed scheduled track inspections to spot broken rails, switch malfunctions and other defects.
- Observed and responded to wayside and cab signals.
- Inspected forklifts for any mechanical issues prior to use.
- Utilized proper lifting techniques while loading and unloading items from trucks.
- Disposed of waste materials safely into designated containers.
- Documented all movements of materials accurately according to company policies.
- Monitored fuel levels and refueled vehicles when necessary.
- Used communication devices such as radios and phones to coordinate activities between departments efficiently.
- Followed safety procedures when operating tow motor equipment.
- Loaded and unloaded trucks with the tow motor.
- Trained other operators on safe operation of tow motors.
- Assisted with general warehouse duties such as stacking pallets or sweeping floors.
Order Fulfillment Associate
Siffron
Macedonia, Ohio
02.2023 - 11.2023
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Confirmed items picked for orders by keying codes into system.
- Contributed ideas towards process improvement initiatives within the fulfillment team.
- Monitored stock levels and communicated needs for replenishment to management.
- Inspected goods received from vendors for quality control purposes.
- Packaged items for shipping following established procedures.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Assisted with loading and unloading trucks when necessary during peak periods of activity.
Assembly Line Production Worker
Amazon
Warrensville Heights, OH
10.2020 - 01.2021
- Completed component assembly with minimal supervision to meet deadlines.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Operated powered industrial vehicles such as forklifts for transporting goods around the facility.
- Maintained accurate records of production output, scrap rates, and other data.
- Followed detailed instructions on blueprints and schematics during assembly processes.
- Packaged products and double-checked package labels for accuracy.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Performed quality checks on products and documented discrepancies.
Assembler lvl 2 Clean room associate
Swagelok
Solon, Ohio
02.2018 - 04.2019
- Assembled low, standard, and high pressure valves
- Test pressure valves
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Identify problems that may affect product quality and take corrective action when required.
- Used templates and drawings to complete product according to specifications.
- Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
- Perform minor repairs on defective parts or products during the assembly process.
- Operated precision tools and equipment to perform dimensions without error.
- Packed finished products for shipment and prepared them according to shipping specifications.
Lawn Care Technician
Northeast Lawn Care
South Euclid, OH
04.2013 - 02.2018
- Lawn Fertilization
- Weed and insect control
- Operations, including mowing, edging, mulch installation, and leaf removal
- Planting, bushes, shrubs, trees, and flowers
PSC Clerk
United States Postal Service
Cleveland, OH
11.2015 - 05.2016
- Collate, bundle, and transfer mail from one area to another
- Provided excellent customer service to ensure satisfaction.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Organized and maintained filing systems for confidential documents.
- Monitored and directed work of lower-level clerks.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Entered data into computer systems accurately and efficiently.
Lawn Care Technician
Greenkeepers Landscaping
Cleveland, OH
03.2015 - 11.2015
- Lawn Fertilization
- Weed and insect control
- Operations, including mowing, edging, mulch installation, and leaf removal
- Planting, bushes, shrubs, trees, and flowers
Dietary Aide
Menorah Park
Beachwood, OH
03.2013 - 10.2014
- Assist Managers and cooks
- Clean and prepare all foods
- Assist residents with dining
- Clean and sanitize all work areas
Education
Diploma -
Collinwood High School
Cleveland, OH01.2007
Skills
- Warehouse operations
- Stock control
- Barcode scanning
- Packing expertise
- Shipping procedures
- Item selection
- Order ticket reading
- Box building and packing
- Weight and dimension measurement
- Time management
- Shipping and receiving
- Order picking
- Packing materials
- Stock replenishment
- Forklift operation
- RFID scanning
- Workload prioritization
- Pallet jack usage
- Loading and unloading
Timeline
Order Fulfillment Associate
Nordson
12.2023 - 10.2024
Order Fulfillment Associate
Siffron
02.2023 - 11.2023
Tow Motor Operator
Nvent
11.2021 - 04.2024
Assembly Line Production Worker
Amazon
10.2020 - 01.2021
Assembler lvl 2 Clean room associate
Swagelok
02.2018 - 04.2019
PSC Clerk
United States Postal Service
11.2015 - 05.2016
Lawn Care Technician
Greenkeepers Landscaping
03.2015 - 11.2015
Lawn Care Technician
Northeast Lawn Care
04.2013 - 02.2018
Dietary Aide
Menorah Park
03.2013 - 10.2014
Diploma -
Collinwood High School
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