Ambar Carrion
North Las Vegas
Summary
Encouraging bi-lingual manager and analytical problem-solver with talents for team building, leading and motivating, as well as 12+ years of excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Sphere
Las Vegas, NV
08.2023 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
- Monitored team performance to confirm customer service standards were consistently met.
- Held daily pre-shift meetings to inform and prepare team members for events.
- Analyzed customer feedback to identify areas requiring improvement.
Department Head of F&B
Target
North Las Vegas, NV
01.2022 - 08.2023
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
F&B Co-Manager
Caesars Entertainment
Las Vegas, NV
01.2021 - 01.2022
- Oversaw all Food & Beverage FOH operations on casino floor and assisted as needed.
- Supervised a team of 200+ fountain workers daily.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Assistant Concessions Manager
Red Rock Casino Resort & Spa
07.2018 - 01.2021
- Oversaw 5 F&B outlets within the resort and managed a team of 70+ TM's.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Coordinated concession team, food preparation and storeroom operations.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Directed training and retraining of employees to boost performance and enhance business results.
Department Head
Albertsons
04.2014 - 07.2018
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
- Led regular meetings with team leaders and front-line staff to convey important operational information and new targets.
- Achieved consistent growth targets through proper forecasting and scalability-focused business planning.
Education
High School Diploma -
Canyon Springs High School
North Las Vegas, NVSkills
- Product and Service Knowledge
- Budget Planning and Administration
- Scheduling and Coordinating
- Staff Leadership
- Managing Multiple Priorities
- Shrinkage Prevention
- Employee Coaching and Motivation
- Operational Procedures
- Food Safety and Quality
- Multitasking and Time Management
Certification
Food Handler Card
Alcohol Awareness Card
Sheriff's Card
Timeline
Guest Services Supervisor
Sphere
08.2023 - Current
Department Head of F&B
Target
01.2022 - 08.2023
F&B Co-Manager
Caesars Entertainment
01.2021 - 01.2022
Assistant Concessions Manager
Red Rock Casino Resort & Spa
07.2018 - 01.2021
Department Head
Albertsons
04.2014 - 07.2018
High School Diploma -
Canyon Springs High School