Edgar Allen Quizon
Brea,CA
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships.
Overview
5
5
years of professional experience
Work History
Guest Services Supervisor
Embassy Suites Brea by Hilton
10.2021 - 12.2023
- Providing solutions in resolving customer concerns.
- Conducted training for new hires.
- Assisted customer service staff in managing customer inquiries and complaints.
- Handling complicated and stressful situations while maintaining professionalism.
- Created manager on duty report per shift in communication with all department heads.
- Managing reservations, overbooking and cancellations.
- Assisted in creating ,developing and implementing policies and procedures.
- Building a good relationship and rapport with customers by acknowledging them, remembering them and their preferences, meeting their satisfaction and getting feedback for future business.
Guest Service Associate
Embassy Suites Brea by Hilton
07.2018 - 10.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered phone calls, text messages via Kipsu and e-mails promptly.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
Education
Bachelor of Science - International Hospitality Management
De La Salle-College of Saint Benilde
Manila, Philippines02.2014
High School Diploma -
Don Bosco Technical Institute
Tarlac, Philippines06.2010
Skills
- Operations/Business Management
- Exceptional communication
- Product Presentation
- Team training
- Excellent in customer service
- Product knowledge
Awardsrecognitions
2010, 2011, Second Honors Dean’s Lister (1st term)
Languages
Filipino and English
Native or Bilingual
Interests
- Motorsports (racing)
- Health and Fitness
- Outdoor activities
- Basketball
- Purchasing and selling vehicles
Timeline
Guest Services Supervisor
Embassy Suites Brea by Hilton
10.2021 - 12.2023
Guest Service Associate
Embassy Suites Brea by Hilton
07.2018 - 10.2021
Bachelor of Science - International Hospitality Management
De La Salle-College of Saint Benilde
High School Diploma -
Don Bosco Technical Institute
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