Summary
Overview
Skills
Work History
Education
Timeline
BusinessAnalyst

Caleb Brewer

West Chester,US

Summary

Highly dedicated and detail-oriented guest service professional with a strong background in providing exceptional customer experiences. Currently pursuing a degree in Operations Management, combining practical industry knowledge with academic excellence to optimize service delivery and operational efficiency.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Skills

  • Property Management Systems
  • Sales and Upselling
  • Operations Management
  • Workflow Analysis
  • Negotiation
  • Business Development

Work History

Guest Services Supervisor

Kings Island Camp Cedar
Mason, OH
04.2022 - 12.2022
  • Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to help manager determine room pricing and availability.
  • Managed individual and group booking and reservation functions to gain maximum occupancy figures, improving revenue growth and increasing market share.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Reviewed guest satisfaction surveys and implemented necessary changes to provide a higher level of service.
  • Planned and coordinated weekly staff schedule to accommodate ongoing and seasonal needs of property.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Guest Service Associate

Target
West Chester, OH
12.2020 - 12.2022
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Welcomed large volume of guests and improved overall customer service.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.

Major Sales Associate

Costco
Liberty Township, OH
11.2022 - Current
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Developed trusting relationships with customers by making personal connections.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.

Education

High School Diploma -

Lakota West High School
West Chester, OH
05.2023

BBA - Operations Manament

University of Cincinnati
Cincinnati, OH
08.2023 - Current

Timeline

BBA - Operations Manament

University of Cincinnati
08.2023 - Current

Major Sales Associate

Costco
11.2022 - Current

Guest Services Supervisor

Kings Island Camp Cedar
04.2022 - 12.2022

Guest Service Associate

Target
12.2020 - 12.2022

High School Diploma -

Lakota West High School

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Caleb Brewer