Kenneth Hernandez
Westchester
Overview
5
5
years of professional experience
Work History
Guest Experience Manager
Cava Grill
03.2025 - Current
- Enhanced guest satisfaction through proactive engagement and feedback collection.
- Implemented streamlined processes to reduce wait times during peak hours.
- Trained and developed team members in customer service best practices.
- Analyzed guest feedback to identify areas for service improvement.
Catering Sales Supervisor
Labriola Ristorante
08.2023 - 03.2025
- Manage catering sales, optimize event planning, enhance client relations for business growth.
- Streamlined planning processes, improved service quality, fostered strong client partnerships.
- Led sales operations, developed efficient systems, ensured client satisfaction, achieved growth.
- Enhanced service quality, cultivated client relationships, drove measurable business improvements.
Shift Manager
McDonald's
03.2021 - 08.2023
- Lead team in efficient order preparation, ensuring prompt service and high customer satisfaction.
- Manage daily tasks including inventory, cleanliness, and cash accuracy, enhancing operational flow.
- Coordinate crew efforts to maintain service quality and speed, fostering a collaborative environment.
Education
Associate of Science - Computer Engineering
Triton College
River Grove, ILHigh School Diploma -
Proviso West High School
Hillside, IL05.2024
Skills
- Food Handling
- Leadership
- Guest Services
- Time Management
- Customer Retention
- Operational Efficiency
- Customer Experience
- Sales Forecasting
Websites
Languages
English
Spanish
Timeline
Guest Experience Manager
Cava Grill
03.2025 - Current
Catering Sales Supervisor
Labriola Ristorante
08.2023 - 03.2025
Shift Manager
McDonald's
03.2021 - 08.2023
Associate of Science - Computer Engineering
Triton College
High School Diploma -
Proviso West High School