Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Kenneth Hernandez

Westchester

Overview

5
5
years of professional experience

Work History

Guest Experience Manager

Cava Grill
03.2025 - Current
  • Enhanced guest satisfaction through proactive engagement and feedback collection.
  • Implemented streamlined processes to reduce wait times during peak hours.
  • Trained and developed team members in customer service best practices.
  • Analyzed guest feedback to identify areas for service improvement.

Catering Sales Supervisor

Labriola Ristorante
08.2023 - 03.2025
  • Manage catering sales, optimize event planning, enhance client relations for business growth.
  • Streamlined planning processes, improved service quality, fostered strong client partnerships.
  • Led sales operations, developed efficient systems, ensured client satisfaction, achieved growth.
  • Enhanced service quality, cultivated client relationships, drove measurable business improvements.

Shift Manager

McDonald's
03.2021 - 08.2023
  • Lead team in efficient order preparation, ensuring prompt service and high customer satisfaction.
  • Manage daily tasks including inventory, cleanliness, and cash accuracy, enhancing operational flow.
  • Coordinate crew efforts to maintain service quality and speed, fostering a collaborative environment.

Education

Associate of Science - Computer Engineering

Triton College
River Grove, IL

High School Diploma -

Proviso West High School
Hillside, IL
05.2024

Skills

  • Food Handling
  • Leadership
  • Guest Services
  • Time Management
  • Customer Retention
  • Operational Efficiency
  • Customer Experience
  • Sales Forecasting

Languages

English
Spanish

Timeline

Guest Experience Manager

Cava Grill
03.2025 - Current

Catering Sales Supervisor

Labriola Ristorante
08.2023 - 03.2025

Shift Manager

McDonald's
03.2021 - 08.2023

Associate of Science - Computer Engineering

Triton College

High School Diploma -

Proviso West High School
Kenneth Hernandez