Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients and advance change for communities in need.
Overview
14
14
years of professional experience
Work History
Senior Service Facilitator
Moms In Motion/At Home Your Way
Virginia Beach, VA
04.2019 - Current
DMAS Senior Service Facilitator case management of over 100 clients and families in performing and monitoring of consumer-directed (CD) services to ensure compliance with state and local regulations with family's use of Medicaid waivers.
Provided case management for clients with neuroatypical abilities and with chronic diseases ; coordinated plans of care to establish support for individuals on Medicaid Waivers within home and community.
Working alongside MCO care coordinators of five insurance companies and support coordinators in two cities (Virginia Beach and Chesapeake) in ensuring families have most recent authorizations and aiding families of minoring of personal care attendant and respite authorizations and timesheets.
Resolved conflicts and negotiated mutually beneficial agreements between parties. Worked with customers to understand needs and provide excellent service
Medical Assistant
Tricare Prime Clinic
Virginia Beach, Virginia
03.2015 - 04.2019
Working directly under Physicians and Physician's Assistant providing medical care for 30 patients daily to include check-in procedures, assessment of vital signs, and preparation of rooms based on patient's chief complaint
One of two assigned medical assistant trainers in daily operations of clinic, to include various bedside procedures, patient assessments, and documentation in military-specific medical software applications
Aides in reconciliation of HEDIS measures for clinic, providing updated information into CarePoint software for consistency, in addition to notifying patients for overdue preventative medical screenings.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Social Work Intern
Virginia Beach Community Development Corporation
Virginia Beach, VA
05.2018 - 04.2019
Aided and advocated for clients in crisis intervention in prevention of homelessness, in addition to aiding in maintaining permanent housing for veterans through Supportive Services for Veterans Families (SSVF) program
Attends client recertification into programs, in addition to providing financial counseling, and completion of notes and input into Homeless Management Information System (HMIS) and Apricot Software databases
Developed treatments and casework programs for average of 25 patients per month
Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment
Completed detailed charts to summarize interactions with patients and booked follow-up sessions
Deployment Health Coordinator
Medical Homeport, Branch Health Clinic, Naval Station Norfolk
Norfolk, Virginia
06.2011 - 03.2015
Medical readiness representative 5,000 active duty and reserve patients assigned to Naval Station Norfolk; tasked with coordinating with unit representatives in scheduling of physical exams, immunizations, and pre- and post- deployment assessments
Handled highly sensitive information with respect to world-wide assignments of Sailors and Marines
Designed pilot graphs and performed analysis for senior unit commanders at over 20 commands, reviewing medical readiness and deployability of military personnel assigned to respective units
Participated in weekly meetings with clinic's Officer-in-Charge (OIC) regarding medical readiness and process improvement.
Medical Training Team Coordinator
USS Fort McHenry, LSD
Virginia Beach , VA
04.2009 - 03.2011
Implemented over 30 training exercises in emergency medicine for up to 800 shipboard personnel ranging from search and rescue to wartime operations, resulting in 100% compliance in training requirements
Trained 200 Sailors in CPR as assistant lead shipboard instructor, increasing access to CPR-qualified personnel throughout ship in areas without immediate medical support available.
Coordinated emergency medical evacuations of over 50 patients during Haiti Earthquake of 2010, providing triage and medical stabilization prior to transport to hospital ships and other shipboard medical entities.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Led projects and analyzed data to identify opportunities for improvement
Received and processed stock into inventory management system
Education
Master of Social Work - Mental Health Counseling, Military Social Work
University of Southern California
Los Angeles, CA
05.2019
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA
06.2016
Associate of Science - Science
Tidewater Community College
Norfolk, VA
05.2014
Skills
Relationship Building
Client Intakes
Client Advocacy
Crisis Intervention
Client and Family Interviews
Client Needs Assessments
Case Management
De Escalation Tactics
Cultural Sensitivity
Client Home Visits
Issue Reporting
Client Screening
Community Advocacy
Case File Management
Microsoft Office
Additional Information
Licensure , License in Master's in Social Work, Virginia- In Progress (expected 2022)
Reference available upon request
Timeline
Senior Service Facilitator
Moms In Motion/At Home Your Way
04.2019 - Current
Social Work Intern
Virginia Beach Community Development Corporation
05.2018 - 04.2019
Medical Assistant
Tricare Prime Clinic
03.2015 - 04.2019
Deployment Health Coordinator
Medical Homeport, Branch Health Clinic, Naval Station Norfolk
06.2011 - 03.2015
Medical Training Team Coordinator
USS Fort McHenry, LSD
04.2009 - 03.2011
Master of Social Work - Mental Health Counseling, Military Social Work
University of Southern California
Bachelor of Science - Psychology
Old Dominion University
Associate of Science - Science
Tidewater Community College
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