Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Adams

South Jordan,UT

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Technology

Utah Midwives Organization
08.2018 - Current
  • Supported organizational growth through scalable infrastructure design.
  • Evaluated emerging technologies for potential integration into existing infrastructure, staying ahead of industry trends and advancements.
  • Fostered a culture of innovation by encouraging experimentation with new tools/technologies among team members.
  • Improved site performance through regular monitoring, updates, and troubleshooting.
  • Coordinated with digital marketing team members to ensure cohesive messaging across social media channels, email campaigns and other off-site promotional opportunities.
  • Ensured consistent branding across all digital assets by adhering to established style guides and design principles.
  • Increased lead generation and customer acquisition through strategic improvements to website's call-to-action elements and user flow.

Certified Professional Midwife

Self Employed - Birth Mind Body LLC
10.2019 - 01.2023
  • Educated clients and their families on pregnancy-related topics to inform and prepare for pregnancy, childbirth, and newborn care.
  • Kept accurate medical records by documenting patient prenatal care, labor and delivery and postpartum care.
  • Built strong rapport with patients through open communication channels that encouraged feedback and collaboration on care plans.
  • Fostered an inclusive atmosphere by providing culturally sensitive care to diverse patient populations, understanding their unique needs and preferences.
  • Evaluated clinical performance regularly, identifying areas of improvement and implementing strategies to enhance overall patient care experience.
  • Streamlined clinical processes through efficient scheduling, documentation, and coordination of care among team members and other providers within the maternity care community.

Sales Associate

Nordstrom
04.2008 - 08.2014
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Science - Midwifery

Midwives College of Utah
Salt Lake City, UT
06.2020

Skills

  • Proficient Customer Service
  • Healthcare Customer Service
  • Maternal health education
  • Patient Records Management
  • Decision-Making
  • External Provider Collaboration
  • Practice Management
  • HIPAA knowledge
  • Quality Improvement
  • Staff Management
  • Workflow Management and Planning
  • Training program implementation

Certification

Certified Scrum Master

SAFe 6 Scrum Master

Timeline

Certified Professional Midwife

Self Employed - Birth Mind Body LLC
10.2019 - 01.2023

Director of Technology

Utah Midwives Organization
08.2018 - Current

Sales Associate

Nordstrom
04.2008 - 08.2014

Bachelor of Science - Midwifery

Midwives College of Utah

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Amber Adams