Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Casey Zapotocky

Casey Zapotocky

Palm Bay,FL

Summary

Dependable and hardworking candidate. Successful at managing multiple priorities with a positive attitude. Highly effective at problem solving with 4 years of experience with office administration and IT help desk customer support. Seeking permanent job opportunity.

Overview

13
13
years of professional experience

Work History

Director of Technology

RE/MAX - Aerospace Realty
04.2019 - Current
  • Provided customer support and office administrative tasks including the pay out of real estate commission monies.
  • Applications training on all internal platforms. Examples: Appfiles, Realsatisfied, Megaphone, Ready Connect Concierge, KvCore (CRM, Marketing, Website Editor)
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Oversaw development and implementation of improvements to support network operations for 7 offices.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • On-site & remote help desk for all systems/platforms for 200+ agents.
  • Contract compliance and data entry of contract information into Lonewolf Transaction Software.

Mac Operator/Graphic Production Artist

Creps United Publications
08.2016 - 04.2019
  • Responsible for the pre-print digital design and layout of weekly sales circulars for Shop 'n Save and Fresh Grocer.
  • Implement layout changes based on client needs.
  • Meet client requirements by adhering to the weekly print schedules.
  • Assist on other accounts as needed

Data Entry Operator

Kappa Publishing Group
09.2013 - 11.2014
  • Entering of customer and product information into database.
  • Accurately and efficiently meet daily and weekly quota goals.
  • Identifying procedures to streamline efficiency.
  • Training new operators on data entry system and procedures.
  • Troubleshoot operators procedural questions.
  • Completed data entry tasks with accuracy and efficiency.

Mac Operator/Graphic Production Artist

Creps United Publications
03.2011 - 05.2013
  • Responsible for the pre-print digital design and layout of sales circular pages using Indesign & Photoshop.
  • Implement layout changes based on client needs.

Data Entry Associate

Creps United Publications
11.2010 - 03.2011
  • Completed data entry tasks with accuracy and efficiency using proprietary database software.
  • Assigned database numbers to product entries.

Education

Associate of Science - Computer Support Specialist

Cambria-Rowe Business College
Indiana, PA

Skills

  • Possesses strong interpersonal communication skills
  • Proficient with Microsoft Office & Google Workspace
  • Point of Sale Experience
  • Excellent computer troubleshooting skills
  • Ability to learn and apply knowledge quickly
  • Proficient with Adobe Indesign

Timeline

Director of Technology

RE/MAX - Aerospace Realty
04.2019 - Current

Mac Operator/Graphic Production Artist

Creps United Publications
08.2016 - 04.2019

Data Entry Operator

Kappa Publishing Group
09.2013 - 11.2014

Mac Operator/Graphic Production Artist

Creps United Publications
03.2011 - 05.2013

Data Entry Associate

Creps United Publications
11.2010 - 03.2011

Associate of Science - Computer Support Specialist

Cambria-Rowe Business College

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Casey Zapotocky