Amber Aguirre
Norfolk,VA
Summary
Dedicated Library Service Specialist committed to providing customer service through positive interactions. Knowledgeable in library service points, computer programs and technology assistance.
Overview
9
9
years of professional experience
Work History
Library Service Specialist I
Virginia Beach Public Library
Virginia Beach, VA
01.2025 - Current
- Provide customer service to patrons visiting the Joint-Use Library location including community patrons and TCC students.
- Create monthly material displays of assorted themes and subjects.
- Shelving materials using the appropriate classification method including alphabetically, Dewey Decimal, and the Library of Congress.
- Provide technical support and direction to patrons utilizing the computer lab.
- Assist with cash handling using multiple POS systems.
- Participate in a team to support community programs and outreaches.
- Utilize computer programs to help create and maintain customer accounts and material handling.
Dispatcher
Reliance Medical Transport
Virginia Beach, VA
02.2023 - 09.2024
- Answer and initiate incoming/outgoing patient and facility phone calls and e-mails for accurate scheduling and other necessary information.
- Provide customer service to all patients and potential clients in the most efficient and quickest manner.
- Prioritize empathy and compassion with all interactions involving customers and their respective facilities or caretakers.
- Collect patient demographics, insurance, and medical information pertaining to their transportation needs.
- Operate a computer-based dispatching and location system to ensure on-time pickups and returns.
- Maintain awareness of all active units and their locations to ensure clear communication and maintain accurate responses to patients and facilities.
Massage Therapist
Changes City Spa
Norfolk, VA
07.2021 - 01.2023
- Provide multiple modalities of massage in accordance with Virginia state board requirements and regulations.
- Collaborate with clients to develop personalized wellness plans integrating massage therapy into overall health goals.
- Book appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintain a clean and organized treatment environment to promote safety and comfort.
Customer Service Coordinator
Capital One
Chesapeake, VA
02.2018 - 06.2021
- Effectively and efficiently process customer requests in agreement with bank policies and procedures as well as state and federal laws and regulations.
- Operating a multi-line telephone system including both inbound and outbound calls.
- Use conflict resolution skills to address customer concerns and diffuse complaints.
- Worked as GURU providing floor support to both agents and Unit Managers.
- Organizing and maintaining a personal work area.
- Assist with training of new and seasoned agents to help better understand job processes and workplace policies.
Massage Therapist
Unwine Nail Spa
Virginia Beach, VA
07.2017 - 03.2018
- Practice massage therapy within state and national guidelines and regulations.
- Present clients with personal medical intake forms and acquire consent signatures before any hands-on work.
- Complete and file S.O.A.P. notes for every client.
- Organize and maintain the work area to include laundering linens and stocking all supplies.
- Provide customer service and schedule all massage appointments by answering telephone/email inquiries about services provided.
Server/Bartender
Applebee’s
Chesapeake, VA
11.2016 - 02.2018
- Provide the best customer service possible through taking food and drink orders and delivering in a timely manner.
- Completing side work throughout and after business hours to include cleaning the dining room area, stocking condiments and assisting with dishes.
- Memorizing specialized menu promotions and pricing to better accommodate customers.
- Organizing and maintaining a server-banking system to include cash, credit/gift card receipts and coupons.
Education
Associates of Occupational Science Degree - Massage Therapy
Centura College
Virginia Beach, VA05-2017
Skills
- Customer Service
- Technical Assistance
- Team collaboration
- Adaptability and flexibility
- Multitasking and organization
Timeline
Library Service Specialist I
Virginia Beach Public Library
01.2025 - Current
Dispatcher
Reliance Medical Transport
02.2023 - 09.2024
Massage Therapist
Changes City Spa
07.2021 - 01.2023
Customer Service Coordinator
Capital One
02.2018 - 06.2021
Massage Therapist
Unwine Nail Spa
07.2017 - 03.2018
Server/Bartender
Applebee’s
11.2016 - 02.2018
Associates of Occupational Science Degree - Massage Therapy
Centura College