Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Patterson

Forreston,IL

Summary

Dynamic Library Technical Services Specialist with expertise in system administration and customer support. Successfully enhanced patron experience through effective troubleshooting and data analysis. Proven ability to maintain accurate records and provide technical guidance, fostering a collaborative environment while training work-study students.

Overview

19
19
years of professional experience

Work History

Library Technical Services Specialist

Sauk Valley Community College
08.2006 - 03.2025

Catalog all new physical materials into bibliographic records.

Administrator for Alma/Primo (library systems software). Maintain the accuracy of all patron records, item records, and electronic collections records.

Collected usage statistics and data for assessment purposes.

Troubleshoot electronic collections connection issues, liaison for all database company support, and provided expertise to these issues.

Assist patrons with direction, reference, research and use of campus technologies.

Assist Coordinator with the training and supervision of work-study students.

Education

Master of Science - Library Information Services

University of Illinois At Urbana-Champaign
Champaign, IL
05-2027

Bachelor of Arts - General Studies

Northern Illinois University
Dekalb, IL
12-2022

Skills

  • System administration
  • Technical support
  • Customer support
  • Remote support
  • Data analysis
  • Network configuration
  • Customer service
  • Problem-solving

Timeline

Library Technical Services Specialist

Sauk Valley Community College
08.2006 - 03.2025

Master of Science - Library Information Services

University of Illinois At Urbana-Champaign

Bachelor of Arts - General Studies

Northern Illinois University
Jennifer Patterson