Jennifer Patterson
Forreston,IL
Summary
Dynamic Library Technical Services Specialist with expertise in system administration and customer support. Successfully enhanced patron experience through effective troubleshooting and data analysis. Proven ability to maintain accurate records and provide technical guidance, fostering a collaborative environment while training work-study students.
Overview
19
19
years of professional experience
Work History
Library Technical Services Specialist
Sauk Valley Community College
08.2006 - 03.2025
Catalog all new physical materials into bibliographic records.
Administrator for Alma/Primo (library systems software). Maintain the accuracy of all patron records, item records, and electronic collections records.
Collected usage statistics and data for assessment purposes.
Troubleshoot electronic collections connection issues, liaison for all database company support, and provided expertise to these issues.
Assist patrons with direction, reference, research and use of campus technologies.
Assist Coordinator with the training and supervision of work-study students.
Education
Master of Science - Library Information Services
University of Illinois At Urbana-Champaign
Champaign, IL05-2027
Bachelor of Arts - General Studies
Northern Illinois University
Dekalb, IL12-2022
Skills
- System administration
- Technical support
- Customer support
- Remote support
- Data analysis
- Network configuration
- Customer service
- Problem-solving
Timeline
Library Technical Services Specialist
Sauk Valley Community College
08.2006 - 03.2025
Master of Science - Library Information Services
University of Illinois At Urbana-Champaign
Bachelor of Arts - General Studies
Northern Illinois University