Amber Campbell
North Richland Hills,TX
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
13
13
years of professional experience
Work History
Cake Decorator
Walmart
08.2023 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Precisely arranged display cases throughout workday to highlight finished products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Prepared frostings and other toppings for cakes and pastries.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Processed customer orders and payment transactions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Cake Decorator
Walmart
01.2021 - 08.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Online Grocery Associate
Walmart
11.2016 - 01.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Provided product advice to customers to help select most suitable items for individual needs.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
Armament Technician
United States Air Force, USAF
03.2010 - 10.2010
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Repaired and installed wiring, connectors, control boxes antennas, and other pieces.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Completed quality assurance checks for service work and completed documentation outlining updates.
- Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
- Performed thorough visual and physical inspections of all electrical parts.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Maintained required level of proficiency in use of firearms.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Remained current with training and sought new training opportunities to further personal growth.
Education
Computer Information Systems
North Carolina Central University
Durham, NCSkills
- Money Handling Abilities
- Retail Materials Management
- Customer Relationship Management
- Managing Multiple Tasks
- Quality Assurance Controls
- Stocking and Replenishing
- Customer Service
- Research
- Understanding Customer Needs
Timeline
Cake Decorator
Walmart
08.2023 - Current
Cake Decorator
Walmart
01.2021 - 08.2023
Online Grocery Associate
Walmart
11.2016 - 01.2021
Armament Technician
United States Air Force, USAF
03.2010 - 10.2010
Computer Information Systems
North Carolina Central University
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