Coriander Urban
Janesville
Summary
Experienced Food Service Worker dedicated to delivering exceptional customer service. Skilled in quickly assessing customer needs and providing appropriate solutions. Proficient in resolving customer issues, managing relationships, and offering comprehensive product knowledge. Committed to streamlining processes for improved customer service efficiency and satisfaction.
Overview
3
3
years of professional experience
Work History
Cake Decorator
Walmart
08.2023 - Current
- Managed material inventory and ordered new materials when needed.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Followed food safety standards when handling ingredients.
Cake Decorator
Hy-Vee
02.2023 - 08.2023
- Scheduled and received incoming orders and transferred items into bakery inventory
- Took special orders from guests over telephone and in person
- Provided efficient and courteous service to customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided excellent customer service by greeting customers and offering assistance
- Delivered exceptional customer service at all points of contact
- Developed strong customer relationships to support satisfaction and loyalty
Cake Decorator
Walmart
06.2022 - 01.2023
- Decorated cakes and pastries with designs using icing bags or paper cones
- Used a wide range of cake decorating techniques
- Produced specific frostings and fillings for cakes and pastries
- Took special orders from guests over telephone and in person
- Created detailed and intricate edible designs on cakes and other desserts
Cashier
Walmart
11.2021 - 06.2022
- Provided efficient and courteous service to customers
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Assisted with training and mentoring new team members
- Maintained inventory and store visual presentation to meet customer needs
- Used POS system to complete purchases for customers
- Resolved and de-escalated issues to address customer concerns
- Greeted and informed customers of products, fostering positive store experiences
- Provided excellent customer service by greeting customers and offering assistance
- Processed customer orders and ensured the accuracy of their purchases
Education
High School Diploma -
Home-school
Janesville, Wisconsin04.2022
Skills
- Suggestive Selling
- Critical Thinking
- Hospitality and Accommodation
- Customer Needs Assessments
- Logistics and Supply Chain
- Quality Evaluation
- Coaching and Mentoring
- Time Management
- Accurate Money Handling
- Food handling safety
- Production and processing
- Quality control analysis
Timeline
Cake Decorator
Walmart
08.2023 - Current
Cake Decorator
Hy-Vee
02.2023 - 08.2023
Cake Decorator
Walmart
06.2022 - 01.2023
Cashier
Walmart
11.2021 - 06.2022
High School Diploma -
Home-school
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