Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Awards
Timeline
Generic

Dina Shea

Alexandria

Summary

Customer Service and Hospitality Specialist with over 20 years of industry experience in retail and hotel/lodging environments. My goal is to use this expertise to transition out of retail and learn a new field.

Overview

24
24
years of professional experience

Work History

Cake Decorator

Walmart Supercenter
12.2020 - Current
  • Created attractive displays for cakes and placed on department front counter in an effort to market our capabilities.
  • Adapted quickly to changing requests from customers regarding design modifications or additions
  • Exhibited excellent customer service by taking detailed orders and providing guidance on design options.
  • Monitored inventory levels of supplies used for cake decorating needs and ordered new materials as needed.

Team Lead Customer Service

Walmart Supercenter
03.2020 - 12.2020
  • Provided guidance and mentoring to junior staff members on professional growth opportunities.
  • Managed daily workflow of customer inquiries and requests by delegating tasks appropriately among team members.
  • Trained new employees in customer service processes and best practices.
  • Provided exceptional customer service and support to customers, resolving escalated issues quickly and efficiently.

Customer Service Supervisor

Walmart Supercenter
07.2013 - 03.2020
  • Trained customer service representatives on customer service standards, policies, and procedures.
  • Conducted regular one-on-one meetings with team members to review progress and provide constructive feedback.
  • Resolved escalated customer issues with patience and understanding.

Cashier

Walmart Supercenter
01.2009 - 07.2013
  • Provided efficient and courteous service to customers.
  • Helped restock shelves when necessary to maintain an organized display area.
  • Built and maintained positive working relationships with co-workers.
  • Maintained inventory and store visual presentation to meet customer needs.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

Reservations Agent

Arrowwood Resort and Conference Center
03.2012 - 04.2012
  • Processed payment transactions accurately and efficiently.
  • Provided accurate information about rooms, rates, amenities and other services to assist customers with their decisions.
  • Accurately inputted reservation details into the computer system for efficient tracking of bookings.

Housekeeping and Laundry Attendant

Arrowwood Resort and Conference Center
06.2001 - 04.2012
  • Exhibited superior customer service skills when interacting with guests and responding to inquiries.
  • Operated laundry machines according to manufacturer's instructions, sorting items by color prior to washing.
  • Ensured compliance with safety regulations and standards by performing regular maintenance checks on all equipment used in the housekeeping department.
  • Demonstrated excellent organizational skills by stocking linen closets with clean linens and maintaining an orderly work environment.

Instructor's Assistant

Alexandria Technical and Community College
06.2004 - 05.2005
  • Assisted instructors with grading assignments and tests, requiring attention to detail and accuracy.
  • Performed clerical tasks such as photocopying documents or entering data into computer systems accurately.
  • Prepared instructional materials such as handouts, activities and visual aids for classes.

Office Assistant - Discovery Middle School

Alexandria Technical and Community College
08.2003 - 05.2005
  • Supported staff by performing data entry and completing administrative duties.
  • Sorted through incoming mail and packages to distribute to correct personnel.
  • Organized and maintained filing systems to ensure efficient document retrieval.

Education

A.A.S - Interior Design

Alexandria Technical and Community College

Bachelor of Arts (B.A.) - Psychology

Saint Cloud State University
US, Saint Cloud, MN

Skills

  • Problem Solving
  • Active listening
  • Suggestive Selling
  • Creativity
  • Mac OS
  • Flexibility
  • Visual Merchandising
  • Organization
  • Microsoft Office
  • Social Media
  • Cake design

Extracurricular Activities

Honors Club Drama Club Residence Hall leadership Habitat for Humanity ASID NKBA Design Connection Board Phi Theta Kappa

Awards

Dean's List

Employee of the Week

Employee of the Month

Happy to Help employee recognition

Timeline

Cake Decorator

Walmart Supercenter
12.2020 - Current

Team Lead Customer Service

Walmart Supercenter
03.2020 - 12.2020

Customer Service Supervisor

Walmart Supercenter
07.2013 - 03.2020

Reservations Agent

Arrowwood Resort and Conference Center
03.2012 - 04.2012

Cashier

Walmart Supercenter
01.2009 - 07.2013

Instructor's Assistant

Alexandria Technical and Community College
06.2004 - 05.2005

Office Assistant - Discovery Middle School

Alexandria Technical and Community College
08.2003 - 05.2005

Housekeeping and Laundry Attendant

Arrowwood Resort and Conference Center
06.2001 - 04.2012

A.A.S - Interior Design

Alexandria Technical and Community College

Bachelor of Arts (B.A.) - Psychology

Saint Cloud State University

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