Jadyn Scalco
Pleasant Hill
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Motivated, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs. Creative professional with background in cake decorating. Possess demonstrated skills in designing and executing unique, custom cakes for a variety of occasions. Strengths include strong artistic ability, precision, and understanding of baking techniques. Made significant contributions to customer satisfaction and business growth through consistent delivery of high-quality products.
Overview
9
9
years of professional experience
Work History
Cake Decorator
HyVee Foods
Des Moines
02.2023 - 04.2024
- Assisted customers with cake selections, providing recommendations based on their needs.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
- Assisted customers in selecting appropriate cake designs for their events.
- Organized supplies to ensure efficient workflow during cake decorating process.
Waitress
Copper Shores Retirement Home
09.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Volunteer
Rising Sun Church of Christ
01.2015 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Provided emotional support and companionship to elderly in community homes.
- Encouraged community gardening efforts to promote sustainable living.
Education
High School Diploma -
Southeast Polk High School
Pleasant Hill, IA05-2022
Skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision making
- Handling complaints
- Complex problem-solving
- Memory retention
- Complaint resolution
- Active listening
- Time management
- Social media promotion
- Problem solving
- Customer satisfaction
Skills
5,5,5,5,5,5,5
Timeline
Cake Decorator
HyVee Foods
02.2023 - 04.2024
Waitress
Copper Shores Retirement Home
09.2021 - 08.2022
Volunteer
Rising Sun Church of Christ
01.2015 - 08.2022
High School Diploma -
Southeast Polk High School