Amber Alarid
Taylorsville,UT
Summary
Dedicated customer service member with a history of resolving complex customer issues, maintaining a 98% customer satisfaction rate, and consistently meeting or exceeding customer service expectations. Possesses exceptional communication skills and a passion for delivering top-notch service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Investigated and resolved accounting, service and delivery concerns.
Receptionist
Jordan meadows medical clinic
04.2021 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service Representative
Comcast
02.2019 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Groomer
Doggie Decadence Pet Salon
04.2017 - 02.2019
- Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
Customer Service Representative
Aerotek
11.2016 - 04.2017
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
Education
High School Diploma -
TAYLORSVILLE HIGH SCHOOL
06.2015
Skills
- Customer Support
- Escalation Handling
- Conflict Resolution
- Software Proficiency
- Multitasking
- Relationship Building
- Task Prioritization
- Adaptability
Certification
- Driver's License, 12/01/28
- CPR Certification, 12/01/25
- BLS Certification, 12/01/25
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Member Service Representative
Planet Fitness
06.2022 - Current
Receptionist
Jordan meadows medical clinic
04.2021 - 06.2022
Customer Service Representative
Comcast
02.2019 - 04.2021
Groomer
Doggie Decadence Pet Salon
04.2017 - 02.2019
Customer Service Representative
Aerotek
11.2016 - 04.2017
High School Diploma -
TAYLORSVILLE HIGH SCHOOL