Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Allred

Mesa,AZ

Summary

Detailed oriented and compassionate healthcare professional transitioning from pharmacy technician to dental assisting. I bring over 5+ years of experience in patient interaction, medication handling, and maintaining a clean, organized, clinical environment. Skilled in managing patient records, following strict safety protocols, and supporting healthcare providers in fast-paced settings. Known for a strong work ethic, excellent communication, and a genuine desire to help patients feel comfortable and well cared for. Eager to apply hands on skills and knowledge of healthcare procedures to a dental setting, with long term goal of growing within the dental field.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Reciever

AAA
10.2022 - 06.2024
  • Maintained high-quality service standards by adhering to company policies and procedures during all interactions.
  • Handled a high number of high pressure incoming calls.
  • Served as a reliable point of contact for internal staff members seeking assistance, fostering strong cross-departmental relationships.
  • Demonstrated adaptability by adjusting to new software systems, technologies, and protocols as required.
  • Strengthened customer loyalty through timely problem-solving efforts, successfully resolving complaints and escalating issues when necessary.

Pharmacy

Safeway
12.2021 - 09.2022
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Maintained proper drug storage procedures, registries and records for controlled drugs.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Operations Manager

Walgreens
07.2021 - 12.2021
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Reviewed and verified customer information and insurance provider information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Sr. Walgreens Technician

Walgreens
06.2017 - 06.2021
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Restocked automated medication dispensing equipment.

Education

GED -

CAC

DANB Radiology - Dental Assisting

Pima Medical Institute
Mesa, AZ

Skills

  • Active learning
  • Organization
  • Confidentiality and HIPAA
  • Healthcare regulations
  • Receiving incoming supplies
  • Workflow optimization
  • Insurance verification
  • Pharmacy and customer records management

Certification

  • Certified Pharmacy Technician, Walgreens - 4 Years Certified
  • Immunizing technician
  • Radiation Health and Safety Certification

Timeline

Call Reciever

AAA
10.2022 - 06.2024

Pharmacy

Safeway
12.2021 - 09.2022

Operations Manager

Walgreens
07.2021 - 12.2021

Sr. Walgreens Technician

Walgreens
06.2017 - 06.2021

GED -

CAC

DANB Radiology - Dental Assisting

Pima Medical Institute

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