Amber Anderson
Boiling Springs,SC
Summary
Detail-oriented and dependable professional seeking an admin role within a fast-paced, client-focused organization. Eager to contribute strong organizational, communication, and customer service skills while supporting daily operations and ensuring a seamless experience across internal and client-facing tasks.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mack Fulbright Disturbing Company
Spartanburg, SC
09.2023 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Collaborated with team members to enhance customer service protocols and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dental Assistant (Orthodontics)
Davis Orthodontist
Spartanburg, SC
05.2021 - 09.2023
- Assisted in patient intake and records management, ensuring accurate data entry and confidentiality.
- Prepared examination rooms and sterilized instruments to maintain compliance with safety protocols.
- Coordinated scheduling of appointments and follow-ups, optimizing patient flow within the practice.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Education
Certificate - Chair-side dental assistant
Capstone career development center
01.2021
Skills
- Microsoft Office, Excel, Word
- Basic Computer Skills
- Customer Service Experience
- Customer Support
- Motivated and adaptable
- Teamwork/ goal oriented
- Patient care and education
- Disinfection of dental equipment
- Sterilization of dental instruments
Timeline
Customer Service Representative
Mack Fulbright Disturbing Company
09.2023 - Current
Dental Assistant (Orthodontics)
Davis Orthodontist
05.2021 - 09.2023
Certificate - Chair-side dental assistant
Capstone career development center